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EXPERIENCE:
01/03 - Present
Independent Consultant
07/03
-Present
UBS Warburg
Member
of 3rd level technical support team maintaining approximately
600 Windows NT/2000 servers in North and South America. Responsibilities
include server troubleshooting, server builds, A/D administration and
project management.
01/03 – 06/03
Urban Media Technology
Implementation and design of a Web Site
portal that offered free email, chat, search engines and message boards.
Project involved coordination of multiple software packages and vendors
to implement a single sign-on database. In addition, there were
numerous modifications made to file types including ASP, JAVA,XML and
HTML scripts. Project was completed within the allotted time frame.
10/97 - 01/02:
Credit Suisse/First Boston
Vice President
Responsible for managing the Windows
NT/2000 Server Support Group, a group responsible for second level
server support, in addition to third level desktop support. Environment
consisted of 2500 Windows NT/2000 servers, encompassing infrastructure,
file & print, mail, application and support. Responsible for evaluating
CSFB engineered solutions and incorporating them into our production
environment. Additionally responsible for Business Continuity Planning
and Development.
Daily functions included; resource
allocation for problem management, trend analysis for server
infrastructure and supervising all patch and upgrade projects.
Additionally responsible for server monitoring with HP ManageX, Compaq
Insight Manager, SHTI and SRM. Major projects have included; server
migration from Netware to NT, Y2K upgrade to mandated versions, and
branch upgrades to redundant server clusters.
Administrative functions included managing a staff of eleven (11)
engineers, submitting weekly and monthly status reports, producing
post-mortems on all server failures, and performing bi-annual personnel
evaluations.
Business Functions Included:
· Direct IT participation on project teams involving technology
solutions to business requirements
· Continuous evaluation of new and existing systems to identify
opportunities for improvements in addition to maintaining an effective
Disaster Recovery site.
· Reviewed and updated roles and responsibilities, in light of changing
business needs, and assessed opportunities to increase value to the
organization
· Managed relationships with vendors and consultants
· Maintained an effective relationship with IT Technical Support
Services, Network and Client Services
· Actively participated and partnered with employees and/or manager, in
the goal and objective setting process
· Solicited and provided feedback, to relevant others about performance
against objectives and sought potential for improvement and/or
development
1/96 - 6/97:
Perot Systems
Manager,
Server Support Group
Position
included the design, configuration, and installation of Novell NetWare
and Windows NT servers as part of a relocation project, to Stanford,
CT. Managed a team of four (4) technicians whose goal was to build 140
NetWare 3.12 and 56 Windows NT 4 servers, within a three-month period.
In addition, responsibilities included the design of a replication
scheme that would migrate user data, binderies, and all relevant
security information to the target servers, from their present downtown
New York location.
Other Responsibilities
Included:
The
design and installation of Windows NT infrastructure servers, in North
and South America. This position required extensive travel and was
completed in the allotted time.
Managed Swiss Banks’ NetWare server environment, in North and South
America. While in this position, I was responsible for the upgrade and
installation of more than 35 NetWare 3.12 servers. Additional
responsibilities included maintaining NLM and patch revisions, as well
as third level service reporting.
10/92 - 1/96:
Morgan Stanley & Company,
Inc.
Senior
Engineer, Server Support
Coordinated centralization of North American server support to main
team. Project involved centralizing contact information, allocating
resources, setting up training for server personnel and working with
senior technology heads of each business unit, to ensure a smooth
transition. Responsible for 30 servers.
Prior Responsibilities Included:
Planning and coordination, regarding
resource requirements for Controllers Department. Supported firms’
goals, in terms of standardization, policies, and procedures, for the
effective administration of the network. Identified and recommended
support tools for productivity, and evaluated current systems, with
recommendations for future changes. Senior liaison between departmental
and client management, regarding problem solving and product integrity.
Involved with extensive departmental planning, for long-term strategies,
and technically implementing such plans daily.
12/88
- 10/92: Kidder,
Peabody and Company, Inc.
Network
Analyst/Administrator
Responsible for support of hardware and software associated with
Kidder, Peabody Novell and PC environment. Responsible for evaluation
of PC related equipment, troubleshooting, ethernet cabling, network
planning, project management for Novell and PC related issues, daily
administration of 10 NetWare file servers and related work stations,
overseeing service personnel, and service requests, in addition to phone
support for over 1200 users. Extensive experience with Novell NetWare
2.x and 3.x, WordPerfect, Lotus 1-2-3, Dataease, Carbon Copy, Windows
3.1, Excel, Word, Compaq, IBM, NEC, HP, Epson, Okidata, Irma, 3COM,
Chipcom Concentrators, and AST Hardware.
Additionally responsible for the
implementation of the Network equipment. Analyzed and corrected
hardware and software problems. Monitored traffic performance at the
packet level and trace errors to the station address. Effective ability
to handle multiple projects and meet deadlines in a changing
environment. Created documentation for daily operations and setup
procedures. Maintained and updated procedures as they apply to the
network environment. Heavy interface with vendors.
12/86 - 12/88:
Computer Maintenance Corporation
Site Manager
Duties included management of technicians supporting Merrill Lynch
Operations Division. Responsibilities included phone support of field
technicians, hands-on support of Novell related problems, monthly
service reports, evaluation of technicians, parts inventory maintenance
and project management.
6/85 - 6/86:
Warner Computer Systems
Senior Field Engineer
Duties included on-site service in the New
York metro area. Equipment serviced included IBM, Compaq, NEC, Okidata,
Epson, NorthStar, Televideo, Altos, and Wise. Responsible for major
accounts, initiation of new accounts, tech support for technicians and
created technical documentation for service personnel.
1/82 - 6/85:
Micro Masters, Inc.
Field Engineer
Duties
included on-site repair and technical support for Micro Masters customer
base in the New York/ New Jersey area. Machines serviced included
NorthStar, IBM, Televideo, Altos, NEC, Okidata, Epson, and Diablo |
