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John A. Mansmann
14 Fulton Street
Weehawken, NJ
07086
(201) 348-3486
OBJECTIVE:
To secure a
position as an Information Technology Manager, in an environment that
offers the opportunity for growth and advancement.
HARDWARE:
Compaq Proliant
Servers and External Sub-Systems, SystemPro, Prosignia, M, XL, and XE
Series, IBM Model 95, HP Netservers
SOFTWARE:
Windows 2000,
Windows NT Versions 3.51 & 4.0, MS Cluster Server, WINS, DNS, DHCP,
Novell 3.1 & 4.0, Compaq Insight Manager XE, HP ManageX, MS Exchange,
MS SQL, MS IIS, MS Frontpage 2002, SMS, PC Anywhere, Storage Resource
Manager, Octopus, MS Word, MS Excel, MS Access, MS Project, CorelDraw,
WordPerfect, Lotus Smartsuite, Lotus Notes, NSI DoubleTake
PROTOCOLS:
TCP/IP, Netbios,
IPX/SPX
EXPERIENCE:
01/03 -
Present
Independent Consultant
07/03
-Present
UBS Warburg
Member
of 3rd level technical support team maintaining
approximately 600 Windows NT/2000 servers in North and South America.
Responsibilities include server troubleshooting, server
builds, A/D administration and project management.
01/03 – 06/03
Urban Media Technology
Implementation and design
of a Web Site portal that offered free email, chat, search engines and
message boards. Project involved coordination of multiple software
packages and vendors to implement a single sign-on database. In
addition, there were numerous modifications made to file types
including ASP, JAVA,XML and HTML scripts. Project was completed within
the allotted time frame.
10/97
- 01/02:
Credit Suisse/First Boston
Vice President
Responsible for
managing the Windows NT/2000 Server Support Group, a group responsible
for second level server support, in addition to third level desktop
support. Environment consisted of 2500 Windows NT/2000 servers,
encompassing infrastructure, file & print, mail, application and
support. Responsible for evaluating CSFB engineered solutions and
incorporating them into our production environment. Additionally
responsible for Business Continuity Planning and Development.
Daily functions
included; resource allocation for problem management, trend analysis
for server infrastructure and supervising all patch and upgrade
projects. Additionally responsible for server monitoring with HP
ManageX, Compaq Insight Manager, SHTI and SRM. Major projects have
included; server migration from Netware to NT, Y2K upgrade to mandated
versions, and branch upgrades to redundant server clusters.
Administrative
functions included managing a staff of eleven (11) engineers,
submitting weekly and monthly status reports, producing post-mortems
on all server failures, and performing bi-annual personnel
evaluations.
Business
Functions Included:
· Direct IT
participation on project teams involving technology solutions to
business requirements
· Continuous evaluation of new and existing systems to identify
opportunities for improvements in addition to maintaining an effective
Disaster Recovery site.
· Reviewed and updated roles and responsibilities, in light of
changing business needs, and assessed opportunities to increase value
to the organization
· Managed relationships with vendors and consultants
· Maintained an effective relationship with IT Technical Support
Services, Network and Client Services
· Actively participated and partnered with employees and/or manager,
in the goal and objective setting process
· Solicited and provided feedback, to relevant others about
performance against objectives and sought potential for improvement
and/or development
1/96
- 6/97:
Perot Systems
Manager, Server Support Group
Position
included the design, configuration, and installation of Novell NetWare
and Windows NT servers as part of a relocation project, to Stanford,
CT. Managed a team of four (4) technicians whose goal was to build
140 NetWare 3.12 and 56 Windows NT 4 servers, within a three-month
period. In addition, responsibilities included the design of a
replication scheme that would migrate user data, binderies, and all
relevant security information to the target servers, from their
present downtown New York location.
Other
Responsibilities Included:
The
design and installation of Windows NT infrastructure servers, in North
and South America. This position required extensive travel and was
completed in the allotted time.
Managed Swiss
Banks’ NetWare server environment, in North and South America. While
in this position, I was responsible for the upgrade and installation
of more than 35 NetWare 3.12 servers. Additional responsibilities
included maintaining NLM and patch revisions, as well as third level
service reporting.
10/92 - 1/96:
Morgan Stanley &
Company, Inc.
Senior Engineer, Server Support
Coordinated
centralization of North American server support to main team. Project
involved centralizing contact information, allocating resources,
setting up training for server personnel and working with senior
technology heads of each business unit, to ensure a smooth
transition. Responsible for 30 servers.
Prior
Responsibilities Included:
Planning and
coordination, regarding resource requirements for Controllers
Department. Supported firms’ goals, in terms of standardization,
policies, and procedures, for the effective administration of the
network. Identified and recommended support tools for productivity,
and evaluated current systems, with recommendations for future
changes. Senior liaison between departmental and client management,
regarding problem solving and product integrity. Involved with
extensive departmental planning, for long-term strategies, and
technically implementing such plans daily.
12/88
- 10/92: Kidder,
Peabody and Company, Inc.
Network Analyst/Administrator
Responsible for
support of hardware and software associated with Kidder, Peabody
Novell and PC environment. Responsible for evaluation of PC related
equipment, troubleshooting, ethernet cabling, network planning,
project management for Novell and PC related issues, daily
administration of 10 NetWare file servers and related work stations,
overseeing service personnel, and service requests, in addition to
phone support for over 1200 users. Extensive experience with Novell
NetWare 2.x and 3.x, WordPerfect, Lotus 1-2-3, Dataease, Carbon Copy,
Windows 3.1, Excel, Word, Compaq, IBM, NEC, HP, Epson, Okidata, Irma,
3COM, Chipcom Concentrators, and AST Hardware.
Additionally
responsible for the implementation of the Network equipment. Analyzed
and corrected hardware and software problems. Monitored traffic
performance at the packet level and trace errors to the station
address. Effective ability to handle multiple projects and meet
deadlines in a changing environment. Created documentation for daily
operations and setup procedures. Maintained and updated procedures as
they apply to the network environment. Heavy interface with vendors.
12/86
- 12/88: Computer
Maintenance Corporation
Site Manager
Duties included
management of technicians supporting Merrill Lynch Operations
Division. Responsibilities included phone support of field
technicians, hands-on support of Novell related problems, monthly
service reports, evaluation of technicians, parts inventory
maintenance and project management.
6/85
- 6/86:
Warner Computer Systems
Senior Field Engineer
Duties included
on-site service in the New York metro area. Equipment serviced
included IBM, Compaq, NEC, Okidata, Epson, NorthStar, Televideo,
Altos, and Wise. Responsible for major accounts, initiation of new
accounts, tech support for technicians and created technical
documentation for service personnel.
1/82
- 6/85:
Micro Masters, Inc.
Field Engineer
Duties
included on-site repair and technical support for Micro Masters
customer base in the New York/ New Jersey area. Machines serviced
included NorthStar, IBM, Televideo, Altos, NEC, Okidata, Epson, and
Diablo
EDUCATION:
2/81 -
11/81: Control
Data Institute
NYC, New York
650 Hour Computer
Technician course, specializing in basic electronics, semi-conductor
principles, input/output devices, and Analog Theory.
REFERENCES:
Furnished upon request.
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