RESUME OF LEAH N. MATHEWS

~*~OBJECTIVE~*~

Desktop Support/Help Desk/PC Technician

~*~EDUCATION~*~

Ivy Tech State College - Lafayette
Associates Degree in Computer Information Systems
Graduated - May 00'
Dean's List - Spring semester '99
G.P.A. - 3.083

~*~SKILLS~*~

PC support on WIN 98/NT 4.0/2000/XP, installing software onto computers, installing hardware in computers, Microsoft Office Suite 2000, web page design, HTML, downloading files, experience building computers, conducting internet searches, 2 years Accounting, 1 year Computer Accounting, MSDOS, Adobe Photo Deluxe, Picture IT 2000, Scanners, WordPerfect, basic Visual Basic Programming, basic Qbasic Programming, PC setup from scratch, doing system backups onto tapes, WIN 95/98/NT 4.0/2000/XP experience, basic network experience, maintaining equipment in a database, repairing/installing printers, assisting users with computers, Active Directory, TCP/IP, Citrix, installing switches and hubs

~*~WORK EXPERIENCE~*~

Tippecanoe County Sheriffs Dept. Lafayette, IN (Apr. 03' – current)

PC Support Technician

Install software

WIN NT/2000/XP environment

Printer repair

Setup user accounts in Active Directory

Maintain certain software

West Lafayette, IN (Nov. 01' – March 03')

PC Support Technician

Ghost systems

Support pc's in computer labs

Install software

Install hardware

Maintain Inventory of systems

WIN 98/2000/XP environment

Use software such as Citrix, Terminal Services Client, Active Directory, MS Exchange

Installing switches/hubs

Printer repair

Website updates

Lebanon, IN (Jan. ‘00 – Nov. '01)

PC Support Technician

Setup PC's for users

Install software

Install hardware

Do backup of system

Work in Meditech

Answer helpdesk phone calls

Maintaining Equipment database

WIN 98/2000/NT 4.0 environment

Lafayette, IN (Sept. ‘99 – Jan. '00

Data Entry in Purchasing Department

Entering purchase orders into S.A.P.

Entering purchase orders into Excel

Filing papers

Stuffing envelopes

Various other office duties

Lafayette, IN (Jan. ‘99 –April ‘99)

Computer lab assistant

Help people with internet seraches

Help people set up e-mail accounts

Help people with MS Office

Clean and inspect the labs

Frankfort, IN (Aug. ‘96 - May ‘97)

Secretary

Answered the phones

Sold supplies to students

Made detention list

Entered discipline papers into the computer

Filed papers

Put away mail

~*~ACTIVITIES/INTERESTS~*~

Assisting people with their computers, creating web pages, working in MS Word/Excel, building computers, "surfing the web"

REFERENCES AVAILABLE UPON REQUEST