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Milton Manor Pet Spa & Resort |
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Q: How am I charged for my pets stay? A: Milton Manor always charges for the day that your pet
arrives regardless of the time that you bring your pet
in. YOUR RESERVATION DROP OFF DATE IS DAY #1. Q: What are your boarding charges? A:
Q: Do you require a deposit for boarding? A: A deposit may be required especially during our busiest times of the year such as holidays and school break periods. The receptionist will let you know if you will need to submit a deposit at the time you make your reservation. If one is required, a deposit form will be e-mailed to you, which will need to be filled out and returned to us before your reservation is guaranteed. Reservations at our facility are limited for our indoor/outdoor and luxury suites, and we become full very quickly during peak seasons of the year. Many times clients forget that when our facility reaches capacity, we are forced to refuse reservations. When someone with a current reservation cancels, does not show (or adjusts in some cases) last-minute, we often cannot refill the space. This results in a loss of revenue. Q: What are your hours? A: We are open from 8:00am to Noon & 3PM to 6PM everyday including Saturdays and Sundays. We are however closed for all major holidays. See the HOURS tab for a complete list. Q: What vaccinations are required for my pet to stay with you? Dogs are required to be current on their distemper (DHLPP), rabies and bordetella vaccination (canine cough) to board with us. The bordetella vaccination (intranasal form) can be given with us but is highly recommended to have been administered at least 1 week prior to their stay. The distemper and rabies vaccination must be administered by a veterinarian and thus MUST be done prior to boarding. Cats are required to be current on their distemper (FVRCP) and rabies vaccinations. Both of these vaccination MUST be administered by a veterinarian prior to boarding. Q: How often does my dog need to be vaccinated for Canine Cough? We require that the vaccination be boostered every 6 months if given the intranasal form. If given the injectable form of the vaccination, it needs to be boostered every 12 months Q: What should I bring with my pet? A: You do not need to bring anything for your pets stay, but you are more than welcome to bring some things from home to make their stay more comfortable. Many clients will bring a dog bed or blanket, toys and treats. Please limit the size of blankets to full size (so they can be washed if needed). Also it is appreciated if bringing a dog bed that the inside of the bed be removed, placed in a garbage bag and placed back in the cover. If your pet has an "accident", we can wash the cover and replace the garbage bag. Many time we can not wash the interior if it is too big, the bean bag type, egg crate type or stuffing without a lining. Please do not bring dog bowls unless your pet will not eat from any other bowl or has an allergy to metal bowls. Many times your pet's bowls will be washed and then forgotten at pick up. Q: What kind of food do you feed the pets? A: If you decide not to supply your own food from home, dogs will be fed Iams Low Residue and cats will be fed Iams Original cat food. You are more than welcome to bring your own food from home however for dogs we prefer that you do not bring a 40# bag of food for a 2 day stay. It is appreciated when each meal is bagged individually so we know that your pet is being fed properly. Q: Do I receive a discount if I bring my own pets food from home? A: Unfortunately, no. In actuality, it takes the staff a much greater amount of time to feed each pet their own special diet. Each meal has to be set up and handed out to the proper dog which takes a lot of time. It is easier on the staff to feed the same food to all of the boarding pets. Some kennels actually charge an additional fee to feed your own food. Q: What forms of payment do you accept? Do I pay at drop off or pick up? A: $$$- WE ACCEPT CASH, LOCAL CHECKS, BANK CHECKS, TRAVELERS CHECKS,
Q: Do you offer any long term stay discounts? A: Yes, however payment is required at the time of drop off and the discounts are as follows: --14 day to 28 day stay with payment in advance -- receive free activities equal in value to 15% of your stay --29 day or longer stay with payment in advance (maximum 45 days)-- receive free activities equal in value to 20% of your stay This discount policy is implemented in order to guarantee that pets staying with us for long periods receive one on one individual attention with one of our staff members on a regular basis. Q: Do you offer a senior citizen discount or military discount? A: We offer a 10% senior citizen, 10% military and 10% multi-pet discount, however they can not be combined, i.e. there is a 10% maximum discount. Please keep in mind that we will not always ask if you qualify for one of these discounts. You must let us know and provide proof to receive these discounts. Q: Do you offer pet grooming? A: We offer full grooming, i.e. bath, nails, blow dry and hair cut's Monday through Friday. If you simply want a bath, nails and blow dry, this can be done 7 days a week. Appointments are required.
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AND DEBIT CARDS. In most cases,
clients will pay at pick up. However for long term stays, payment
is required at the time of drop off.