HOW DOES IT WORK? [FAQ]

Where are you located? We are located in the Great City of Las Vegas, Nevada in the Western United States.

Do you rent to the General Public? We rent to the entertainment industry, film, theatre, TV, sports events and commercial photographers. Including photo stylist, event managers and interior designers.

How long are the rentals? Our rental rates are for 7 days. From the day of pick-up, you have up to 7 days to return the item[s] rented [including Sundays/Holidays]. A one day return delay is offered.

How many items can I hold? We do not have a strict number limit on items to be held, however we ask that you let us know within 36 hours of any items we may release. Please only hold items you feel are likely to be approved for your set.

Do you offer refunds for items not used or early returns? No refund will be issued once rentals have left our warehouse. We do not pro-rate for early returns, nor do offer discounts for shorter or one-day rentals.

Is there a minimum rental? Yes. The minimum order for warehouse pick-up is $100.00, and for delivery is $250.00, not including taxes.

Payments All orders must be paid in full to be released. Payments can be made via a major credit card or wire transfer.

• Payments are non-refundable once an Order is finalized and/or props released to the custody of the Client, their agents, or employees.

• Cancelled Orders 25% restocking fee based on one week rental.

• Prop Loss Policy Replacement charge is up to 100 times the rental cost.

• Security Deposit As long as we have the necessary paperwork and a credit card authorization form on file, you do not need to leave a deposit. A credit card authorization form must accompany all orders. The credit card authorization form is to be kept on file and authorizes Stage and Screen Props to bill any missing, lost or damaged items as well as any cleaning fees and/or overdue rentals.

Do I need insurance? Yes. Please have your insurance company list Stage and Screen Props on your Certificate of Insurance as the “Loss Payee” or “Additional Insured.” The COI needs to be emailed to Stage and Screen Props to be put on file with your account, prior to pick up or delivery.

What if the items I rent are lost or damaged? All responsibility for the rental items remains with the customer from the delivery date to the date they arrive back to Stage and Screen. Damages may be billed as a repair, cleaning fee, or replacement. If the item is damaged beyond repair, you will be billed for the full fair market replacement value of the item.

Can I see the props in person? Sure, Yes! While you are welcome to stop by to check out items in person, an appointment is necessary. You can email us at least 5 days prior to the day you would like to come in, as well as your contact information - and we will let you know if that date is available. Let us know the items you are interested in advance so we can ensure the items you want are available before you arrive. Please keep in mind that we are not set up like a showroom, with much of our inventory tucked away in a warehouse format. Please note that we typically need two hour’ minimum (or more for larger orders) to write up an order to go out.

Can items be taken on "memo"? We do not allow items to be taken free of charge “on memo”. If you have a need for PD/Director/Client approval we may on a limited basis give a same day discounted day rate (open hours to close). Any rental that goes beyond the allotted time period will be charged at the full weekly rate.

Can I Pick-up? Sure! Yes. When picking up, please be sure to bring the appropriate size vehicle and transport materials to protect all items during transit. Have enough crew members to load and unload your items. We do not offer free loading or unloading assistance. If you will be picking up your order please give us at least 3 business days notice to prepare your order for you.

Client Pickup & Drop Off We are open for pickup and drop off: Monday - Friday from 9:00 am to 4:00pm, with off-hours/after-hours service available for an additional fee.

• When returning your items for drop off bring your paperwork to expedite check in.

• The payment account on file will be charged a cleaning fee if items are returned dirty or wrinkled.

• The payment account on file will be charged for any Loss and Damage to rented items.