Kimberlee J. Day

kimber_day@yahoo.com

Profile

A dedicated Technology Leader/Project Manager with over 11 years of technical development and management experience.  Strong and diverse technical background derived from rapid-learning and hands-on experience.  Skilled at system design with expertise in project coordination, determination of scope and priority, project implementation, and team motivation.  Proficient organization and time management skills with proven ability to implement projects on schedule and within budget.  Creative problem solver with excellent communication, analytical and interpersonal skills.

Software:                Microsoft Office 2000 Professional, Microsoft Project, Visio, Source Control Applications (PVCS, Endevor, Source Safe and Perforce), Araxis, COGNOS Impromptu, Brio Query, Intershop enfinity, Lucent CentreVu Supervisor

Operating Systems: Windows NT/2000, Windows XP, Windows 95/98, DOS, HP Unix

Programming:         Jscript, VBScript, HTML, Active Server Pages, XML DOM, Microsoft Web Services, Visual Basic, COBOL, C/C++

Databases:             SQL 2000, Access, Oracle

Qualification Summary

·    Program/Project Management

·    Department and Team Management

·    Software Development Life-cycle

·    Business Analysis and Requirements Gathering

·    Management Information Systems

·    Start-Up Operations

·    Change Management

·    Portal Administration

·   Training and Instruction

·   Database and Data Warehouse Development

·   Customer/Partner Relationship Management

·    System Performance Optimization

·     Network Administration

·     Disaster Recovery Planning

·     Hardware Break-Fix

·     Technical Documentation

·    E-Commerce/Internet Concepts

Professional Experience

Click Commerce Corporation | San Francisco, California

9/2000 – PRESENT

Senior Consulting Engineer

Work with client companies from a variety of industries, delivering excellent results while maintaining a track record of client satisfaction. Demonstrated ability to assess user needs and transform ideas into workable solutions.  Manage projects though all phases of development, form conception to completion, while managing customer expectations.  Coordinate developers, quality assurance engineers and hosting team to deliver projects on time and to specification.  Train customer and end users on application functionality

Key Accomplishments:

·          Coordinated localization of application in eleven languages for the world's largest chip maker and leading manufacturer of computer and network products - expanding reach to new global solution providers. Designed and developed comprehensive online tool used to locate over 4,000 providers worldwide and closed pre-existing gaps in data flow via a Web Services application integration. Generated seamless experience for end-users via ISAPI based single-sign on authentication process.

·          Served as Technical Lead on a 12-month engagement with one of the world’s largest financial services institutions.  During that time, application was piloted and successfully generated new ideas for value-adding enhancements, which have since been added to the application.  Full production rollout is in process.

·          For the top consumer desktop software manufacturer, designed and developed a custom solutions management module, allowing partners to track solutions and technology experiences, as well as end-customer clients.  Built corresponding reports, giving the ability to identify strengths and weaknesses in channel.  Solutions module became a standard for customers looking for similar functionality.

·          Per invitation, joined engineering team to assist with design and development of a configurable workflow engine.  New functionality has since been a key selling point to prospective customers.

·          Built strong partnerships with customers such that several customers have requested my participation for future work.

·          Member of task force in six month internal process redevelopment effort with the goal of creating greater stability within the company.

·          Served as acting manager while direct manager took extended time off.

·          Designed and programmed numerous custom system enhancements.  Several of these required one or more system integrations using XML and scripting technologies.  Most required modifications to SQL 2000 database schemas. 

Hewlett-Packard | Roseville, California

6/1999 – 9/2000

E-Commerce Product Manager (Consultant)

3/2000 – 9/2000

Manage e-commerce storefront with price, configure and shopping cart functionality while adhering to company’s Internet best practices. 

Key Accomplishments:

·          Worked directly with product managers to plan site enhancements in accord with current product offerings thus expediting the availability of products to enterprise customers.

·          Met with IT Team in Germany in order to quickly learn application and architecture for new system.  Created entire storefront within one week, allowing a key customer to immediately place $80,000 order.

·          Deployed new storefront application and back-end catalog maintenance system.  This new faster, more efficient and more flexible application was deployed as a step towards a true B2B application.

Project Manager (Consultant)

6/1999 – 3/2000

Provided custom hardware and software integration services for UNIX and NetServer equipment in an ISO 9000 environment.  Managed software development projects for departmental applications.

Key Accomplishments:

·          Procured, built and delivered 200+ Unix and NT servers, successfully handling project risks and changes through innovative solutions.  Met crucial milestones, leading to successful technological split between Hewlett-Packard and Agilent Technologies.

·          Outlined advantages of our integration services to customers, resulting in several affirmative decisions to continue relationship with HP.Managed development lifecycle for Shop Floor tracking application.  Tool allowed Project Managers better visibility of the status of projects, Process Managers better insight on workloads, and the organization the means to track process timeframes as input into Capacity Planning.

·          Automated Project Data Sheets to systematically feed resource data into a Resource Planning Tool.  Eliminated 50% of manual entry into Resource Planning Tool, and 100% of effort to maintain Project Listings and Matrices.

TravCal Insurance | Sacramento, California

3/1997 – 6/1999

Information Systems Director

Managed technology and departmental operations for start-up telemarketing and customer service call center with 240+ users. Responsible for $500K budget, planning, and staff of five people.

Key Accomplishments:

·          Developed NT based client/server environment, designed corresponding workstation and server images, automated image process.  Cut planned hardware costs by 50% over original proposal by another dept.

·          Provided creative solutions for business critical problems: (1) Designed architectural solution using NT instead of troublesome environment, allowing the company to open on time; and (2) architected a remote location solution for high-volume backup and disaster recovery.

·          Maintained positive interactions with application vendors and technical contacts, resulting in timely, accurate and successful projects.

Travelers Property Casualty Corp | Hartford, Connecticut

5/1992 - 3/1997

Accepted into highly competitive, fast-track leadership development program, serving as an internal consultant to many divisions of the company and leading to successes in the following capacities:

Information Systems Manager

4/1996 - 3/1997

·          Designed NT server and workstation images, load process, and installation procedures.  Coordinated delivery of hardware to 33 field offices and scheduled installs accordingly. Provided 3^rd level support.

·          Switched department email to corporate email system, eliminating email maintenance within the department and cutting costs.

·          Consulted Corporate Help Desk and LAN Support team on Windows NT administration.  Developed new call flows and support procedures, which were later adopted by all divisions of the company.

Systems Integration Manager

1/1996 - 4/1996

·          Reported directly to CIO, provided critical support and consultation on data and systems transition from Aetna to Travelers.

·          Maintained corporate wide project plan detailing each division’s integration activities, schedules, contacts, and responsibilities.  Project Plan was instrumental in tracking progress and completing merger activities in accordance with legal deadlines.

MIS Manager

9/1995 - 1/1996

·          Gathered customer requirements to create detailed specification document used for rapid development.  Exceeded targeted deadlines.

·          Re-engineered single strategic office, including development of new applications, physical office layout, hiring/layoffs, and subsequent training.  Spent 30+ days on-site managing activities.  Result of change was additional business revenue and increased profit.

Visual Basic Software Developer

8/1994 - 9/1995

·          Developed workflow management system for field engineers.   System required relational database access/storage, graphical front end, data transfers between host systems and remote PCs, and complex schedule/job maintenance.  This system replaced slower legacy systems, improved efficiency and quality of engineering, ultimately leading to greater customer satisfaction.

COBOL Programmer

7/1993 - 8/1994

·          Programmed enhancements and discrepancy fixes.  Provided 24/7 support for real-time applications and nightly batch processing.

C/C++ Programmer (Intern)

5/1992 – 9/1992

·          Modeled the use of mainframe Logically Partitioned Units (LPARS), leading to affirmative decision by company to implement LPARS.

Education

Masters Degree in Business Administration

36 of 60 Units Completed

Candidate, 1998 – 1999

California State University | Sacramento, California

Candidate, 1995 – 1997

University of Connecticut | Hartford, Connecticut

Bachelor of Science Degree in Computer Science (Secondary Concentration in Mathematics)

Graduated Cum Laude, 1993

Saint Michael’s College | Winooski, Vermont

Professional Courses and Leadership Seminars:

Dale Carnegie Certification, Successful Negotiation Skills, Effective Presentation Skills, Lessons in Leadership, Strategic and Tactical Planning, Leadership Skills for Women and Principles of Risk Management.

Volunteer Opportunities:

United Way, Junior Achievement, Special Olympics, San Francisco Rescue Mission (Refuge and Reform Center) and San Francisco SPCA.