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(Mr./Mrs./Ms.) (Customer's Last Name), do you have a password or a special code that might prevent the processing of orders on your telephone account? 


IF NO: Thank you (Mr./Mrs./Ms.) (Customer's Last Name) This is just to ensure there won't be any delays in processing your order. Let me REVIEW your information to make sure we didn't leave out any details. 


if yes: may I have that password so I can enter it with your order. This is just to ensure there won't be any delays in processing your order. Enter Password in “REMARKS” field in this manner: PW = "Password given by customer.” 


if yes but cannot recall password: I will need to call our business office and have you state your password or special code in order to allow the processing of this order. Please hold for 1-2 minutes while I contact our business office and confirm your password. 


To ensure that AT&T properly secures your order, may we have an additional “can be reached” telephone number between the hours of 8 am – 5 pm (PST M- F) in the event we have any problems and or issues while completing your order? Any telephone number will work, such as a cell phone number, work number, family or friend. Your satisfaction is important to AT&T and we would like to ensure we stay in touch with you if we encounter any issues. 


(Mr./Mrs./Ms.) (Customer's Last Name), let me review your order with you. Today, (Say date EX: July 31st, 2006), I will be placing an order for (Tariff Name Of Products And/ Or Services Sold) on the account of (Customer's Name) for a monthly rate of (Rate) with non-recurring charges of (Charges if Applicable). Charges should appear on your next billing statement, which you should receive within the next 30 days. 


You are authorized to make decisions on the account for (Telephone Number), correct? IF NOT AUTHORIZED DECISION-MAKER: SCHEDULE CALLBACK FOR AUTHORIZED DECISION-MAKER and EXIT CALL. 


And you do not have DSL with AT&T currently, correct? 


(Mr./Ms.) (Last Name), to complete your order, I need to get a bit more information. Now, you want the DSL Internet access service added to your (main/additional) line of (Telephone Number), right? 


All right, let’s review your order. I’ll be giving you some important telephone numbers that you'll want to write down, so you may want to have a paper and pencil handy. Are you ready? 





2

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We placed an order for AT&T Yahoo! DSL service. AT&T Yahoo! DSL Service billing will begin when we have activated it on our network. 


This offer includes (Amount) and $49.99 for your DSL modem. And there is a shipping and handling charge of $12.95, because we do ship the modem via UPS. 


If you have any questions about your DSL service, please call 1.888.884.2DSL (2375). 

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You have also ordered the AT&T Wireless Gateway for $79.99. plus tax. By placing your order today, you will receive a $49.99 mail-in rebate for the equipment. With this mail-in rebate your effective net cost is $30. This mail-in rebate is only available today at the initial time of your AT&T Yahoo! DSL order. Additional computers may require an adapter at an additional cost. 


And there is a shipping and handling charge of $12.95, plus applicable taxes, for the Home Networking and the self-installation kit. We ship it UPS and you’ll receive the equipment in four to six business days. (In addition, the $50 service order provisioning fee will be waived, since you have signed up for the one-year agreement.) 


Your kit includes the Home Networking Department phone number, 877-871-9556, to assist you with the installation. Expect this process to take about an hour or more. If you are unsuccessful, a technician can be dispatched at a cost of $150. This one-time charge will be billed on your AT&T phone bill. 


I need to advise you that we have a 30-day return policy and are unable to take the equipment back after 30 days from the date you receive it. Do you understand this policy? 


You are only eligible for one equipment promotion at the time you place your order for AT&T Yahoo! DSL, so if for any reason you return the AT&T Wireless Gateway, and need a modem, you will be charged $49.99 for the modem, and if additional filters are required, you may be charged an additional $34. (In addition, you will remain in your one year AT&T Yahoo DSL contract). 


The installation materials provided through the self-installation kit (or by the Service Technician) will contain the Terms of Service for AT&T Yahoo! DSL. You will need to accept these Terms to use the service and continue with the installation process. 


If you decline to accept these terms, you will need to call 1-877-722-3755 before your activation date to cancel the service, then return any DSL equipment that we have sent to you within 30 days after service activation date to avoid service charges and installation fees. 





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