TexCats Policy
ATTENTION!!!!
Please ask all questions before the end of auction! Also please read our feedback. We take extra care with our packages and it shows in our feedback.
If requesting shipping information please send me at least a zip code. The high bidder needs to send me their entire address when auction is done for shipping information, Especially if you are outside of the USA. Insurance is optional, I use Stamps.com insurance for bid amount only. SHIPPING IS NOT REFUNDED
I am not expert in any field, I base my auctions on the markings I find on them, Visible condition and on occasion, personal knowledge of the item. We get our items from Estate sells, yard sells, or people that want me to sell items for them. They are in as is condition. We are not a store.
Shipping
I ship on Tuesday and Thursdays. If you send payment by Check we hold the item for 10 working days and then mail on the 10th day. All returned checks will have to be paid by money order plus bank fee charge of $20.00. IF you pay with money order, Bid Pay or Paypal your item will be mailed right away on the next shipping day. The high bidder pays shipping and optional Insurance. All items are sent by priority mail unless you request another mailing option. If you should choose to mail you item by another mailing option I will gladly do so, but with out our refund policy if you do not purchase delivery conformation, as we use the delivery conformation numbers as a tool in our refund policy. I use Stamp.com, which sends out an email to the buyer when item is shipped in the USA and then tracks the item. If there is a dispute over an item I will have the USPS send an email to you and Paypal or other Credit Card with the package information from the time it left here till it reaches you. All Correspondence is kept. If you are requesting a refund you will have to return the package at your cost before refund will be made. There’re NO refunds for any Shipping. That is a service paid to the post office.
If you purchase insurance on an item
The post office has very strict rules on how a package must be mailed if you want payment on your claim.
Place the package you received inside of another box and return it before 10 days. If it is not mailed out inside of 2nd box it is automatically refused. We only have 30 days from original shipping date to file. Then I have to find a store or antique Dealer to write a letter to USPS that the item is of the same value you paid in an auction. (Have not found one that will do this yet) Then we file. I have yet to have USPS pay off on a claim and I have been selling for almost 10 years, Although I highly recommend Stamps.com insurance. If you use this service they send payments when proof of damage has been made to me with out shipping item. If you choose to pay for stamps.com insurance I would be happy too use that service, and it is a few cents cheaper.
If your item arrives broken and you do not insure your item I am not responsible for damages or lost items caused by the postal service. I do not have a refund policy for items out of country as too many things can happen in over seas shipping and most have no tracking numbers so no refund policy is in place at this time.
I Strongly suggest you ask all questions before the end of the auction or before bidding. I would rather that if you change your mind that you cancel your bid before the end of the auction. Once the auction has ended you are obligated to complete the transaction. There is No refund for buyer’s remorse. Your delivery conformation number is your proof of how long you have, had the item for you refund. The number on the delivery conformation can be looked up on www.usps.com, under the track and confirm section. That will tell you and me exactly what day you received the item and if it is still under refund policy. If it is over ten (10) days it is not any longer refundable. The refund is for Bid price only.
Thanks For Your Business, TexCats
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