2.15

Ombudsperson. The Chancellor of each major administrative unit is authorized to
appoint an Ombudsperson. Each Chancellor shall adopt procedures governing the
selection of the Ombudsperson, which shall include formal consultation with
representatives of those segments of the University served by the Ombudsperson. The
Office of the Ombudsperson will seek to improve academic and administrative
processes within the University by discovering problems and suggesting reforms.
The Office may assist any member of the University community in the resolution of
academic, administrative, or personal problems that cannot otherwise be resolved
equitably within existing mechanisms.

The Ombudsperson may listen to, investigate, and seek to mediate and resolve
complaints and grievances made to him or her concerning academic or administrative
policies, procedures, practices, or decisions. The Ombudsperson may recommend
appropriate changes or solutions to the Chancellor. However, the Ombudsperson
shall have no authority to overturn, reverse, or modify such policies, procedures,
practices, or decisions.

No person shall suffer any penalty or disability because of seeking assistance from
the Ombudsperson. All information presented to that office by persons seeking
assistance shall be considered confidential unless a complainant shall authorize
release of such information. All information received by the Ombudsperson shall be
considered privileged where otherwise provided by law.

History:
    Amended, 42 BRUN 151 (10 Nov. 1978);
    Amended, 40 BRUN 2 (20 Nov. 1976).