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Works Cited

Admanson, J. (2000). Crisis Management, Crisis Communication: The Denny's Story. Retrieved November 19, 2003 from, Rothstein Catalog on Disaster Recovery Web site:

Greiff, J. (1993, July 8). Knight-Ridder/Tribune Business News. Retrieved November 19, 2003 from, web site: Class Action Suit Urged in Denny’s Discrimination Case.

Guilarte, M. (1999, August 20). Denny's Discrimination Incident Isolated, U.S. Judge Says. retrieved November, 19 2003 from, Web site: http://web1.infotrac,

Ivey, P. (2002, April 7). Denny's Buries Old Image of Racism. LexisNexis Academic.

Kohn, H, “Service With a Sneer,” New York Times (6 November 1994), sec. 6, p. 43.

Lollar, M. (2002, January 5). Denny's to Boost Rights Museum; to Help Raise $1 Million, Repair image. LexisNexis Academic

Martin, R. (1992, January 27). Prepayment policy at Denny's sparks civil rights uproar; NAACP-backed students plan lawsuit; Denny's denies discrimination charges. retrieved November, 19 2003 from, Nation's Restaurant News Web site:

Menn, J (1993, July 14). Knight Ridder/ Tribune Business News. Retrieved November, 19 2003 from, web site: Famed Personal Injury Lawyer Files Suit in Denny's Discrimination Case.

Smith, E. (1996). Not paid in full: Denny's mails out checks totaling $46 million to customers claiming discrimination. Black Enterprise, 26 (9), 16.