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An Introduction to Interpersonal Relationship Skills : Attending / Following / & Reflecting

Listening is not the same as hearing! This point can not be stressed enough. Hearing is the objective process of reciving auditory data. Listening is much more, it is the subjective process that involves the interpretation of many sensory cues in order to understand what another person is trying to communicate.

Robert Bolton, offers three "clusters" of skills that are involved in listening. These broad clustres are Attending Skills, Following Skills, and Reflecting Skills.

To learn more about each of these skill clusters click on their Link in the following chart;

Attending Skills

Following Skills

Reflecting Skills


What makes a good listener? What makes a bad listener? Check out this link to find out!

Practical Resources