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Mystery Shopping
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| Out of curiousity, I wonder if the car
audio salespeople are promoting and trying to sell Sirius and XM to the
customers. So I decided to volunteer myself to do mystery shopping just
to see if they will try to sell it to me. Why am I volunteering myself to do mystery shopping? Here's why... 1) I own some shares (not much) of Sirius and XM (stock symbols: SIRI, XMSR). 2) I try to get a job as a car audio salesperson for the holidays at Best Buy but now you have to do it online (on the Internet). There's no option for car audio salesperson and their questions are so confusing, I accidently say I have a crimmanal record when I don't have one. So the online interview decline me. 3) I enjoy their service so much that I hope it will be successful and be around for years to come. I rate the store and I rate how well they sell the Sirius and XM. Since I am doing this, I wonder if I get a job as a mystery shopper? Or maybe Best Buy will help me make my monthly payments on my Sony laptop bought from them? Or maybe XM will help pay my monthly fees? Or I get a Delphi Ski Fi? (hint, hint) :D |
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| Best Buy #137, 1501 North Victory Place,
Burbank, CA on November 30, 2002 Saturday, at 8:45 p.m. |
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Store performance
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| Salesperson name: (withheld from the
public) |
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| 1. The salesperson is very friendly and
helpful. |
A |
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| 2. The car audio department is very clean
and organized. |
B |
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| 3. The car audio department is very well
stocked. |
A |
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| 4. I wait 3 minutes or less for help.
* comments: I walk pass by 2 salespersons talking to each other couple of times and they still did not asked if I need help. |
Failed |
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| 5. All the salespeople in the car audio
department was wearing name tags. |
Passed |
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| 6. All the salespeople in the car audio
department was very well dressed. |
A |
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| 7. He / She mentions the extended warrenty. |
Passed |
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| 8. There was a salesperson in sight.
# |
Passed |
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Overall
score
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4.4 B |
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Satellite Radio Sales
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| 1. He mentions about satellite radio. XM: Yes Sirius: Yes |
Passed |
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| 2. He is very excited about Satellite
Radio. |
C |
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| 3. The store display Sirius and XM very
well. comments: No Sirius and XM signs around the radio head unit. |
C |
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| 4. The store have pamphlets in BOTH Sirius
and XM. |
Passed |
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| 5. He convince me to buy it. |
F |
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| 6. They have a working display. + |
Passed |
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| 7. At least one of the radios is tuned
to one of the channels on satellite radio and you can hear it without you
or the salesperson to turn it on. |
Failed |
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Overall
score
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3 C |
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Comments
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| He is the most knowledge car audio salesperson
I met. I learned something new like you should get speaker caps if
you going to get a new radio but keep the factory speakers. It will prevent
your factory speakers from blowing out with the new radio. I wish I knew
that when I bought my new radio. I was disappointed he did not convince me
to buy a satellite radio and I have to fail him on that. |
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| * = On November 29 to December 24, I
will wait at least 5 minutes. # = The salesperson must be in sight in the car audio department within 3 minutes. + = It does not count toward the overall score since it is up to Sirius and XM to have a working display there. I only include it here to let Sirius and XM know if their display is working or not. |
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