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Mystery Shopping
|
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| Out of curiousity, I wonder if the car
audio salespeople are promoting and trying to sell Sirius and XM to the customers.
So I decided to volunteer myself to do mystery shopping just to see if they
will try to sell it to me. Why am I volunteering myself to do mystery shopping? Here's why... 1) I own some shares (not much) of Sirius and XM (stock symbols: SIRI, XMSR). 2) I try to get a job as a car audio salesperson for the holidays at Best Buy but now you have to do it online (on the Internet). There's no option for car audio salesperson and their questions are so confusing, I accidently say I have a crimmanal record when I don't have one. So the online interview decline me. 3) I enjoy their service so much that I hope it will be successful and be around for years to come. I rate the store and I rate how well they sell the Sirius and XM. Since I am doing this, I wonder if I get a job as a mystery shopper? Or maybe Best Buy will help me make my monthly payments on my Sony laptop bought from them? Or maybe XM will help pay my monthly fees? Or I get a Delphi Ski Fi? (hint, hint) :D |
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| Circuit City #0421, 13630 Victory Blvd.,
Van Nuys, CA on November 29, 2002 Friday at 3:00 p.m. |
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Store performance
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| Salesperson name: (withheld from the
public) |
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| 1. The salesperson is very friendly
and helpful. |
B |
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| 2. The car audio department is very
clean and organized. |
A |
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| 3. The car audio department is very
well stocked. |
A |
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| 4. I wait 3 minutes or less for help.
* |
Failed |
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| 5. All the salespeople in the car audio
department was wearing name tags. |
Failed |
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| 6. All the salespeople in the car audio
department was very well dressed. |
B |
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| 7. He / She mentions the extended warrenty. |
Pass |
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| 8. There was a salesperson in sight.
# |
Failed |
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Overall
score
|
3.3 C |
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|
Satellite Radio Sales
|
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| 1. He mentions about satellite radio. XM: Yes Sirius: No |
Passed |
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| 2. He is very excited about Satellite
Radio. |
D |
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| 3. The store display Sirius and XM very
well. comments: No Sirius and XM stand up display sign with pamphlets |
C |
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| 4. The store have pamphlets in BOTH
Sirius and XM. |
Passed |
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| 5. He convince me to buy it. |
F |
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| 6. They have a working display. + |
Passed |
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| 7. At least one of the radios is tuned
to one of the channels on satellite radio and you can hear it without you
or the salesperson to turn it on. |
Passed |
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Overall
score
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3.5 B |
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Comments
|
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| no comments |
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| * = On November 29 to December 24, I
will wait at least 5 minutes. # = The salesperson must be in sight in the car audio department within 3 minutes. + = It does not count toward the overall score since it is up to Sirius and XM to have a working display there. I only include it here to let Sirius and XM know if their display is working or not. |
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