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Mystery Shopping
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| Out of curiousity, I wonder if the car
audio salespeople are promoting and trying to sell Sirius and XM to the
customers. So I decided to volunteer myself to do mystery shopping just
to see if they will try to sell it to me. Why am I volunteering myself to do mystery shopping? Here's why... 1) I own some shares (not much) of Sirius and XM. (stock symbols: SIRI, XMSR). 2) I try to get a job as a car audio salesperson for the holidays at Best Buy but now you have to do it online (on the Internet). There's no option for car audio salesperson and their questions are so confusing, I accidently say I have a crimmanal record when I don't have one. So the online interview decline me. 3) I enjoy their service so much that I hope it will be successful and be around for years to come. I rate the store and I rate how well they sell the Sirius and XM. Since I am doing this, I wonder if I get a job as a mystery shopper? Or maybe Best Buy will help me make my monthly payments on my Sony laptop bought from them? Or maybe XM will help pay my monthly fees? Or I get a Delphi Ski Fi? (hint, hint) :D |
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| Best Buy #111, 500 Westminster Mall,
Westminster, CA conducted on Saturday, October 19, 2002 at 6:40 p.m. |
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| Store performance |
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| Salesperson name: (withheld from the
public) |
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| 1. The
salesperson is very friendly and helpful. |
A |
| 2. The
car audio department is very clean and organized |
A |
| 3. The
car audio department is very well stocked. |
A |
| 4. I wait
3 minutes or less for help. * |
Passed |
| 5. All
the salespeople in the car audio department was wearing name tags. |
Passed |
| 6. All the
salespeople in the car audio department was very well dressed. |
A |
| 7. He /
She mentions the extended warrenty. |
Failed |
| 8. There
was a salesperson in sight. # |
Passed |
| Overall Score |
4.5 A |
| Satellite Radio Sales |
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| 1. He mentions
about satellite radio. XM: Yes Sirius: Yes comments: I have to wait quite some time before he mentions it. I almost failed him. Next time, I will not wait this long. |
Passed |
| 2. He is
very excited about Satellite Radio. |
D |
| 3. The store
display Sirius and XM very well. |
A |
| 4. The store
have pamphlets in BOTH Sirius and XM. |
Passed |
| 5. He convince
me to buy it. |
F |
| 6. They
have a working display. + |
Passed |
| 7. At least
one of the radios is tuned to one of the channels on satellite radio and
you can hear it without you or the salesperson to turn it on. |
Failed |
| Overall Score |
3.2 C |
| Comments |
|
| no comments |
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| * = On November 29 to December 24, I
will wait at least 5 minutes. # = The salesperson must be in sight in the car audio department within 3 minutes. + = It does not count toward the overall score since it is up to Sirius and XM to have a working display there. I only include it here to let Sirius and XM know if their display is working or not. |
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