MnSCU CSU - ITS Division Granite Falls, MN 1998-present
Information Technology Specialist III

Present assignment: Design, develop, implement, and support secure web access to the ISRS system for MnSCU colleges and universities, their students, and their staff.

• Perform initial setup for implementation of web access for MnSCU institutions.
• Analyze business processes and rules to provide framework for coding and achieve desired outcomes.
• Create data flow diagrams for implementation of web functions using VISIO.
• Design, develop, and upgrade web applications for the ISRS system using HTML, Microsoft FrontPage, HomeSite, Visual Cafe, JAVA, EbfServer, Telnet, WS-FTP and image-editing software.
• Employ UNIX, SQL, VAX Open VMS, and Microsoft Access queries for assessing database information and web implementation.
• Provide technical documentation and PowerPoint presentations for the CSU web site for implementation of phone and web registration.
• Troubleshoot web, phone, and database issues; provide solutions.
• Provide technical assistance for Help Desk, Quality Control, System Architects, Operations Managers and Developers as it pertains to web and database issues.
• Explore new technologies for web and database integration and business solutions.
• Act as moderator for a listserv for MnSCU web applications.

Minnesota West Granite Falls, MN 1987-1998
Information Technology Specialist II

• Served as member of rapid deployment team for the ISRS system. Acted as a liaison between users, administration, project leads, system analysts, and developers to communicate and achieve desired outcomes.
• Used SQL, Microsoft Access, and Generic Report Writer to perform data extraction and verification; created reports.
• Visited campuses implementing the ISRS system; assessed campus needs; evaluated local network status, hardware, software, and conversion data; made corrections and recommendations as needed.
• Assisted "pilot sites" by providing business and technical skills to accommodate their business processes in the ISRS system.
• Provided content for technical and end-user documentation.
• Created and delivered presentations using PowerPoint; demonstrated the ISRS system.
• Revised, coded, and tested modifications to Uniface forms for the MnSCU modules.
• Performed troubleshooting in areas of networking, Uniface, WAN, IP addressing, hardware, software, and operating systems.

Technical Support/Trainer (MSIS Office)

• Worked with users and administration regarding their business needs.
• Provided technical support for Multi-Campus Student Information System (MSIS) for technical colleges via phone and on site.
• Provided on-site training for colleges using MSIS.
• Performed data conversions for MSIS colleges.
• Designed reports, queries for specific college needs.
• Prepared technical documentation for users.
• Maintained a broad knowledge of state data requirements for technical colleges; assisted colleges regarding state data reporting.
• Performed troubleshooting in areas of Novell networking, Paradox, Word Perfect, and Oracle.

• Provided lead direction for four campus computer technicians in the areas of Novell networking, WAN, software support, hardware support, standards, troubleshooting, and end-user support.
• Assisted in the installation and implementation of the wide area network (WAN) for the college campuses.

• Licensed Minnesota Technical College Instructor - Bookkeeping.
• Taught classes on database concepts, spreadsheets, integrated packages, computerized accounting, DOS, Windows, software installation, and basic computer concepts.
• Taught both credit-based and hourly-based (Customized Training) courses.

• Provided lead direction for four campus payroll clerks. Verified and authorized payroll for entire district.
• Developed "new employee packets" containing information about insurance, benefits, and deductions.
• Reconciled and reported all withholdings and submitted quarterly and year-end reports.

Additional Experience