The emergency response services have been developing at a steady rate. Being such a critical sector, what objectives needs to be attained in the sector? Providing a patient with basic care and facilities quickly must be the main mission of the institutions. The establishment of 108 emergency services was to cater to the sector efficiently. These services are a pivotal part of the overall healthcare ecosystem. The response times, the adequate facilities and trained staffing play an important role in achieving success in the sector. According to the global norms and the standard, the response time should not exceed 10 to 15 minutes. The grave situations and conditions need to addressed quickly in order to enhance the survival rate and curb the mortality rate. Trained professionals play a huge role in emergency evacuation and transportation of the patients. Pre-hospital care, must include a proper infrastructure that caters to the emergency situations effectively. The government of Rajasthan was quick to identify the need of the hour and implement an integrated medical care system. The scheme was announced way back in 2008. Over the years, the scheme has been successful in addressing the emergency cases. The government has been efficient in implementing measures to address the situations with regards to pregnant women, accidents, and other graver emergency situations. The 108 emergency serviceshandle all the situations ranging from paralysis, maternal cases to neonatal and infant cases. The availability of the ambulances and medical vehicles have drastically improved over the last 5 to 7 years. Many seminars and medical workshops were also set-up in the state to further educate the masses. The functioning is very easy and hassle-free. The ones in the need of medical help can dial the toll free number for prompt action. These services also include EMT services and pre-hospital care action.

So what has worked in the favor of the scheme. The service works on a 3-way concept. It is an amalgamation of sense, reach and care. The proper planning and implementation has resulted in several other states coming forward to adapt the process. The government has also implemented new-age equipment and software with GPS technology to further develop a robust transport system. The dispatch officer plays the most pivotal role in the overall process. He is the main link between the driver and the mishap site. Proper training and communication results in quick solution of the medical situation. Technology and the HRM system are also in place to ensure that there is no compromise in the overall working. Special emphasis has been placed on making the (HRM) Human Resource Management robust and well-trained. The majority of the technicians is trained in general nursing or courses like B.Sc. Nursing. So, what’s in store for the future of 108 emergency services? The running costs and the maintenance of the vehicles and ambulances must be taken care of. It is not just the maintenance of the vehicle, the medicines and consumables in the vehicles should also be of the global standards.