What separates a successful company from a failure? Its Unique Selling Point or the X Factor as we call it. Y-Axis being India’s No. 1 Immigration Consultant and an expert in visa documentation and green cards has the X Factor that separates it from rest. And that factor is its transparency.
Y-Axis believes and practices transparency – whether it be within the organization, with the clients, or business partners, everything from beginning to end is crystal clear. Our work environment and service level agreements talk out loud about what Y-Axis truly stands for.
What Proves Our Claim of Transparency?
Participative Counseling Sessions
The interactive counseling sessions are the first step towards transparency. When a client walks-in or calls us to avail a study abroad, work, invest, migrate, or a tour abroad service, we do not just sell anything to get business. But, we counsel them. We listen to their requirements thoroughly. Suggest them options to choose from. Let them take time and decide. And come back to us to proceed further.
Crystal Clear Service Level Agreements
This is one step which Y-Axis is very conscious about. We pen down everything in the agreements: one thing at a time – in a step by step manner. No matter how long the SLAs get, we think it’s significant to have everything written and signed, for mutual benefit of the company and the client.
The best part – there are no hidden conditions or clauses.
Timely Updates and Guidance
Our consultants keep the clients informed at every step through emails and phone calls. Inform them about steps and deliverables going forward. So as to clear their doubts, help them understand the process and give us their valuable feedback/suggestions.
Service/Deliverable Accountability
Last but not the least, Y-Axis aims to take service delivery in immigration industry to the next level. We provide our clients with a “Client Login” on our website to check their work status. Give them a single point of contact for all processing needs based on the service they opt for. Let a free flow of calls and emails come in until the deliverables are met and the case is complete.
Furthermore, we share news updates on our website to keep customers, business partners, and followers well-versed with the current happening in the industry. However, to experience all what is said above, get in touch with us.