V4 Telecom Lists Down Few Solutions to Network Connection Problems
Network connectivity is very vital in today’s time. Staying connected requires an uninterrupted network flow. Here are some tips that may give you a proper solution to your problem:
1. Use another browser
Try using some other web pages, or browsers like FireFox and Chrome. And if you use Outlook or a mail client, try sending yourself an email. If these work then your internet is running fine and if it doesn’t then you have a problem.
2. Try Pinging
A ping is a tiny bit of data that your computer sends to another computer to check the connection. A ping will ideally dial upto 4 times and then stop.
Mac: open System Preferences > Utilities > Terminal. A little box will come up. Type ping Google.com.
Windows: press the Windows Key+R. A little box will come up. Type CMD into it. This will bring up a black box. In it type ping Google.com.
If it says "reply from" followed by some numbers, then your net is working. If it says anything like “request timed out”, “destination host unreachable” or something else that sounds bad, then you definitely have a problem.
3. Make sure it’s all plugged in and turned on
At the very least, you need the phone line going into your router, and your router going to your PC. If you use a dongle, try a different USB port.
If you have a 3G connection (via USB) then you won’t have a router, so there will be little you can do. Call your provider and get their advice. If you have cable or ADSL, continue reading!
4. Are you wireless?
If so, plug a laptop directly into the router using a cable. Can you get internet? Assuming you can, it’s your wireless settings that you need to look at. If not, it’s the router or the line.
5. Test the BT line
Plug a phone directly into the wall socket. If it works, the line is okay. If it doesn’t, phone BT.
Phone BT and tell them everything you’ve done
They may ask you to perform one or two checks for them, but on the whole that should be enough to get someone out.
That may seem long-winded, but the reason there are so many little steps is that the providers will charge you if they send someone out and it’s your fault.
If it turns out the line is okay and it’s your equipment, you still have to pay.
6. Test the microfilter
This is the little white box that you plug into your BT socket. One side will have a phone cable, the other will have the internet cable.
Pull one out, then the other, and replace one by one to see if the cables themselves are at fault. If this doesn’t help, then your network is okay and it’s probably the line.
7. What is your IP address?
Your computer needs an IP address to connect to the internet, with no exceptions. A valid home IP address should start with '192.something'. A non-valid IP will always start '169.something'.
Mac: same as step 2, only instead of typing ping Google.com, type ifconfig.
Windows: same as step 2, only instead of typing ping Google.com, type ipconfig.
This will return a bunch of text and numbers, so look for an entry that says 'IP address'. A valid home IP address will probably start with 192.168.x.x. If it starts with 169.x.x.x then there is a problem with your router.
169 means “the router did not give me a valid IP address”, which means the two aren’t communicating properly. Contact your provider for advice.If you have a cable connection, there is nothing else you can try. If none of these steps have worked, call your cable provider and ask for their help. ADSL users, soldier on!
With V4 Telecom, not only do you get the best plans and packages but you get services at any point of time to solve your technical issues. We treat customers like our own so get going join the V4 family today. We provide the best ADSL, broadband, 3G services, and understand your needs. Make the Shift.