We provide our integrated BPO services to clients in industries including technology, telecommunications, financial- services, insurance, government, travel, retail, and healthcare. We help to improve our clients’ efficiency and productivity while delivering measurable results.
BPO is the most famous of all the call center services. It lets the customer solve his/her query instantly. On the other hand, it is also very convenient to pick up your phone and call to get your query resolved. This process does not take much time and also very effective.
- Outbound Services
- Inbound Services
- Chat/Back-End support
Outbound Services:
Outbound marketing attempts to initiate a conversation about a product or service by rapidly spreading word of its existence through a variety of traditional marketing methods. When most non-marketers think of the word “marketing,” it’s this classic definition that they refer to. Whether a marketer places advertisements on the television or the newspaper, these traditional methods are still highly regarded by many industry professionals.
Outbound marketing is a strategy in which a business advertises its products and services by presenting information to consumers even if they are not looking for those products or services. Because of this, outbound marketing has been commonly referred to as “interruptive marketing”. Companies do this via the use of television, print ads, direct mailers, radio and more. This is how traditional advertising worked, but unfortunately, such methods are not only interruptive and poorly timed, they can be quite expensive. If you are a small business owner, then you could be paying an arm and a leg for one of these forms of advertising without any promise of success. However, larger companies that can afford such marketing will benefit, as this strategy can help to bring awareness about one’s product and services to a national audience.
- Welcome calls and upgrade programs
- Win back programs
- Lead generation programs
- Cross/up-sell
- Customer/quality surveys
- Lead generation
- Appointment scheduling
- Product /service promotion
- Market research
- Sales and marketing
- Verification services
- E-mail follow-up
- Data management
- Voice broadcasting
Inbound Services:
Inbound marketing is a more affordable marketing strategy, which is a reason why so many small business owners make use of it. The idea of inbound marketing is that you target a core audience by providing useful and quality content to entice them into finding out more about your products or services. So, in essence, you give them something in order to get them to come to you.
This is an effective strategy for a number of reasons. First of all, you’ll be targeting consumers who are actually looking for products and services that you provide, instead of trying to advertise to every consumer out there, no matter what their needs are.
- Tech Support
- Account status
- Order processing/status
- Product enquiry
- Registration
- Troubleshooting, error resolution and technical support
- Rate plan description, sales and general product information
- Answering service and customer service
- Inquiry handling
- Technical support
- Toll free services
- Website response
- Order processing
- Messaging service
Chat/Back end services
Live chat converse in an easy, familiar manner to talk lightly and casually. There are a wide range of applications; you might wonder which one is the best for you. It comes down to your specific needs and expectations.
Neon Technosoft has been acknowledged for providing Backend Support Service to the clients. We have team of dedicated and hardworking technical experts with the help of whom we execute this service by utilizing modern techniques in adherence with market quality standards. Backend Support Service is conducted according to client’s requirements.
- Applied latest methodology
- Excellent support staff
- Provided by skilled professionals