HELLO,
My name is Neil Bates and I am looking for an exciting new role that will challenge me.
I’m smart, down to earth, and have a good dose of common sense. I pick up new tasks very quickly and while I can most certainly be called a ‘geek’ due to my love of technology, I still have great inter-personal skills and get on well with people.
I enjoy challenging myself and others to achieve, learn and develop.
What I am looking for;
Over the last 8 years I have taken on a variety of roles within a contact centre for a large multinational. Through roles from agent, Team Leader, Workforce Planner and Operations Manager, I have developed an all-round and comprehensive understanding of how contact center’s succeed (or fail).
I have experience in reporting and analysis of contact centre performance and decision making for performance gain. As the Operations Manager I ran a team responsible for forecasting, rostering, leave processing and planning, reporting and continuous improvement (all areas I myself are skilled in).
It is a role on a similar nature that I am looking for, an opportunity to use my skills to grow and improve a contact centre operation. I am based in Christchurch, New Zealand, and it is in this location that I am seeking a career.
TESTIMONIAL
“He has energy and drive, honesty and integrity and a passion for providing value-add customer solutions. He also has a great sense of humour which highlighted his effective communication skills to the team.”
- Jude Thompson
TESTIMONIAL
“We have appreciated the strong support from Telecom, and from you in particular, and the way you have worked tirelessly in the interests of promoting the best possible relationship between the Employer's Chamber and Telecom."
- Peter Townsend, CEO, Canterbury Employer's Chamber of Commerce.
RECENT PROJECT
Recently I spent two months in The Philippines working with the outsource partner company for Vodafone with a focus on performance improvement, launching a new workstream and growth. This dedicated contact centre company gave me new insights into larger contact centre operations and performance issues.
