Receiving a negative review online is a huge blow to the business but that doesn’t mean you can do nothing about it. There are several things you can do or options to take against negative reviews. With these actions you can protect your business and save your reputation from the damage negative reviews would do.
Encourage more positive reviews from customers. It is easy to receive positive reviews from happy customers. Getting reviews from them will then increase the amount of positive reviews your business is receiving. Moreover, the amount of negative reviews present would be drowned by the increasing number of positive reviews.
Respond to all reviews - whether it is negative or positive. Review sites always give businessmen the chance to respond to those who leave reviews. Since businessmen can respond to customer reviews, they can then lessen the impact negative review can bring. Responding promptly and courteously would mean the businessman cares about the opinion of customers.
If the customer has a problem with the business, service or product, contact him or her and discuss the problem offline. When the discussion is done offer something that would compensate with the bad experience he or she had. When the problem is resolved, leave a brief update on the review site. This update will let other people know that the problem has been resolved and would show that the company is eager to resolve the problems they had with their customers.
There are instances wherein trolls or individuals who hate your business will write fake negative reviews. There are also cases wherein a reviewer left a negative review but it was meant for a different business. Your business happened to be a victim of mistaken identity. Fortunately, moderators can be asked to remove such false and defamatory reviews.
Why not consider Consult Joseph ORM service? It can be an advantageous thing to businesses, especially when it comes to business’ reputation.
I do not know in regards to you but my guys are happy to know me, I'm basically a truthful man.
You'll find nothing on this planet I love more than actively playing twenty-one. Of course this isn't the sole hobby I am involved in. But you are certain to get to know much more about me in the following months while reading my upcoming articles. I highly recommend you come back and see me in the near future.
BTW one last point. “Knowledge is knowing a tomato is a fruit; Wisdom is not putting it in a fruit salad.” - Brian Gerald O’Driscoll