Program Specialist    October 2009 – Present

• Coordination of the Cash with Shipment program, including weekly reporting in MS Excel, order management and time-sensitive supplier communication often dealing with proprietary matters such as financial information and internal processes. 

• High level coordination of special projects, including advanced management of MS Excel worksheets containing more than 50,000 rows, and MS Access databases for the purposes of project and metric tracking. 

• Perform audits of colleague’s open orders to ensure accuracy and to help in the prevention of order credits.  Provide feedback when necessary. 

• Documentation of process flow and the suggestion/implementation of process improvements.

• Detailed reporting in MS PowerPoint format presented to high level stake holders weekly.  

Workspace Development, Microsoft

Project Planner            July 2008 – February 2009

• Facilitate inter-group communication and negotiation to translate creative vision into actionable work plans, timely execution and satisfactory service results. 

• Strategic project timeline optimization including upstream consideration of client and internal resource scheduling requirements, midstream management of project process and documentation, and downstream implementation of project feedback and results of client service activities.

• Maintain continued communication with end-users and project leads through tracking of project timeline for 10-20 active requests and additional ‘on hold’ projects. 

• Supervise/oversee specification, quote and purchase order preparation and tracking to ensure on-time and on-budget completion of total project.

• Complete and manage reporting for project milestones and commit sheet preparation for final project sign off. 

Business Interiors Northwest

Insides Sales      January 2007 – June 2008

• Execute detailed process to manage each project from conception through completion including quote and purchase order preparation, timeline tracking, installation management and invoicing.

• Maintain critical awareness of proprietary marketplace and possible unauthorized third party infringement on dealer agreements.  Investigate product channel history to determine eligibility for warranty and other customer services.  

• Assess and obtain client service contracting, including the identification of client needs and appropriate contract relationship.  Facilitation of contracted relationship between client, dealership and supplier.  

• Utilize spacial skills and detailed standard product knowledge to aid end-users in furniture specification and purchasing.  Create detailed design drawings and specifications for 15-30, concurrent projects and customers.

• Stay abreast of current and upcoming trends in colors and finishes.

• Plan and execute special events such as a client-directed open house for 130 guests. Preparations including working with catering, invitation development and RSVP tracking, venue research, reservation and day-of management, take-aways, etc.

• Develop and implement new company-wide training program including assessment of training needs, development of training program strategy with Human Resource and employee enrichment representatives, and the creation of training materials.