The world of laptops continues to be dominated by Apple, that had the best scores in most satisfaction measurements in our 2012 reader survey of satisfaction, dependableness, and repair. With a mere vi p.c of these polled reportage any important downside with their Apple machine, users conjointly gave prime marks to most aspects of their MacBooks. solely in style, the amount of ports, and performance for the value did readers award Apple-like scores to Windows laptop manufacturers. Find more here at Best laptops 2015 .
Outside of Apple, numbers were fairly consistent, with most satisfaction scores bunchy within the 7-to-8 vary. Asus, Lenovo, and Sony had slightly higher satisfaction numbers on average; genus Acer, Dell, and power unit for Business fell slightly below the curve.
Universally, customers reportable high satisfaction with their laptops’ show quality and aforementioned that they were usually happy with the port choice on their machines. At the opposite finish, poor speaker quality remained a standard criticism, and that we conjointly detected gripes concerning lousy laptop computer touchpads.
Interestingly, surveyed readers usually aforementioned their laptops were quite reliable, giving higher dependableness scores to the machines than the satisfaction ratings they awarded. Again, Apple light-emitting diode on dependableness, with hollow for Home and power unit for Home marking slightly less than average.
Laptop dependableness issues didn’t stray faraway from 2 major problems, notwithstanding the pc manufacturer. Hard-drive failure was out and away the largest reportable downside on laptops, followed by problems with the package. A smattering of different things, from graphics boards to keyboards, rounded out the list of parts most ordinarily requiring repair.
Apple laptop computer homeowners praise options and dependableness
Brand Display quality Keyboard Touchpad/ inform device Design Ports Perfor- mance for the price Reliability
Apple 9.2 8.9 8.8 8.6 8.2 8.6 9.3
Sony 8.9 8.5 7.7 8.3 8.1 8.3 8.8
Asus 8.7 8.1 7.6 8.6 8.2 8.6 8.7
Lenovo 8.5 8.5 7.8 8.4 8.2 8.4 8.7
Samsung 8.7 8.3 7.7 8.6 8.0 8.6 8.7
Toshiba 8.7 8.2 7.7 8.5 7.9 8.5 8.7
HP for Home 8.6 8.1 7.5 8.3 8.1 8.3 8.4
Acer 8.5 7.9 7.5 8.5 7.9 8.5 8.5
Dell for Home 8.6 8.2 7.6 8.2 7.9 8.2 8.4
Dell for Business 8.5 8.2 7.5 8.1 7.9 8.1 8.6
HP for Business 8.4 8.1 7.4 8.0 8.0 8.0 8.5
Chart notes: every listed range is that the average response from surveyed readers on a one-to-10 scale wherever 1 is “extremely dissatisfied” and ten is “extremely happy.” whole ranking is predicated on the typical scores across all feature-satisfaction measures. hollow for Home includes the Inspiron, Studio, and Adamo lines; hollow for Business includes the Latitude, Vostro, and preciseness lines. power unit for Home includes the tent, Mini, TouchSmart, and Envy lines; power unit for Business includes the EliteBook, ProBook, and mini lines.