Francis P. Chiampa

236 Brookfield Road   Charlton, MA  01507

h   508.248-0023  

fchiampa6@hotmail.com

Objective:

To obtain a challenging opportunity to apply my diverse skills an Educator and PC Support Specialist in the

ever challenging and changing IT Arena.  I believe that my teaching degree and certifications serve me well

in that I am able to provide the patience and level of detail sometimes required in providing end-user support.   

Computer SKILLS

             Building, Deploying, and Troubleshooting PC Clone Desktop & Laptop computers Active Directory,     

                             Installation and troubleshooting of Win9x, Win2000/XP, Server 2003, Red Hat Linux 9.0, Unix

                             TCP/IP, DHCP, DNS, WINS, LAN & WAN , Lotus Notes, MS Office Suite to include Outlook.

                      RELATED EXPERIENCE:

Champion Consulting Services, Charlton, MA                                                                  Present

Desktop Support Services

Troubleshoot desktop hardware, software and printer problems to resolution 

Diagnose and repair Laptops and Kiosk's machines, software applications, printers and peripherals

Setup  & Configure Secure Wireless Networks

Desktop Support Specialist - Contractual

Strategic Staffing Solutions, New York City, NY                                                        4/06 – 8/06

Desktop Support

Excellent troubleshooting skills with a proficient level of knowledge in Windows XP

Windows 2003, MS Office Suite, VPN, file and print services                                          

Resolve user issues in a timely fashion via Remedy ticketing system, phone calls, and walk-ups.

Conceptual understanding of clustering technologies, RAID 1,3,5  802.1x, Infrastructure, AdHoc

TekSystems, Framingham, MA                                                                                    12/05 - 4-06

Re-imaged PC’s  for all Depts using Symantec’s Ghost for external and internal customers

Configuration of new machines and peripherals, Joined Domain, setup user accounts

IT Contracts

             Shi.com Contractor @Verizon, Marlboro, Southborough, Worcester, NH, VT       7/05-12/05

Backing up data as well as the  upgrade of desktops to Windows XP

Installing, configuration and troubleshooting Lotus Notes, Oracle,

PlusTracking System, PowerTerm, Visio, FileMaker.

Online-Systems Support, Grafton, MA                                                                                                        10/04-7/05

Provided service and support for desktop hardware, O/S software,

Installed and configured all Microsoft Windows 9x, /NT/ 2000/XP, 2003 Server, Red Hat Linux,

Anti-virus and Spy ware removal, Norton’s, McAfee, Ad-Aware, Spy bots' Remote Access connectivity,VPN

Educator

Boston, Southbridge and Worcester, MA Public School Systems                                            1988-2003                   

St Sebastian’s Country Day School, Gr 7 – 12                                                        1978 - 1981

EDUCATION/TRAINING

Certificate, Security Network Professional                        Clark University, Framingham, MA

 A+, MCP, MCSE, MCSE + I, SNP                                   Ford Associates, Worcester, MA

Certificate, Computer Programming, Control Data Institute, Woburn, MA

BS, Teaching Certificates for Physical Education and Mathematics, UMass-Boston, Boston, MA

References available upon request.