[MISSION STATEMENT]
‘To excel in any challenge or goal set by me or employer in a Professional manner.
To strive to be the best at everything I do in life, whether personal or professional Goals.
To provide exceptional Customer service.’
[EDUCATION & QUALIFICATIONS]
Cookery Level 2 & 3 (Chef Trade)
Certificate III - Customer Contact/Call Centre
Current RSA Certificate
Diploma in Business Management
· Manage personal Work Priorities & Professional Development
· Manage Quality Customer service
· Facilitate continuous improvement
· Develop a workplace learning environment
· Manage Risk
· Use complex communication strategies
· Undertake project work
· Support the recruitment, selection and induction of staff
Hotel Management
· Introduction to Hotel Management
· Organisation of the workplace
· Staff management
· Control systems
· Front Desk Management
· Servicing rooms and general cleaning
· Building & Facility Management
· Activities management
· Food Service
Windows 7 & 8
Microsoft Office Suite
FrontPage – Sap - Html Coding - Web Design
Opera – Room Management System
Synxsis
Site Minder