Important Aspects of Customer Relationship Management
Collaborative |
Analytical |
Operational |
Social |
Operational Customer Relationship Management
Consists of Three Parts
- Sales Force Automations
- Customer Service Support
- Enterprise Marketing Automations
Analytical Customer Relationship Mangagement
Customer Migration Analysis, Segmentation Studies, New Customer Models
Cross-Sell Analysis, Merchandising Analysis, Customer Contact Optimization
Customer Attrition, Credit Risk Score, and Many Others
More Info on Collaborative, Analytical, and Operational CRM