About Ameen Khan
Summary: Dynamic IT professional who makes use of his creativity, knowledge and team working ability to find solutions for customer satisfaction. Multifaceted, focused approach and excellent inter-personal, phone and digital communication skills, keen learner with 2+ years of experience supporting customers and providing first and second line support at the IT Service Desk.
Objective:
Having gained Level 3 qualifications and the experience of working at the IT Service Desk, I wish to further progress by obtaining higher qualifications, knowledge and experience in the various fields of IT and seek personal, professional growth and advancement opportunities.
Experience:
* Presently working with London Borough of Merton (Merton Council) as IT Services Apprentice, from September 2012 until August 2014.
* Volunteering as IT Trainer at Merton Libraries on a part time basis.
* Work Experience at South Thames College in the Business and Computing Department from June 2012 – September 2012.
Skills:
* Knowledge of Best Practice frameworks such as ITIL and Service Desk Institute (SDI).
* Call Logging or Telephone Handling skills. Ability to handle difficult customers in a non-confrontational way and to escalate issues where necessary if/when handling difficult customers.
* Familiarity with Service Desk procedures/practices.
* Understanding of Basic Network concepts, Wireless technologies, and Social Media.
* Understanding of client/server based systems architecture.
* Awareness of data protection and information security principles.
* Knowledge of the IT systems, MS Windows (XP / Windows 7/ Windows 8), Internet, Email, Access Databases, MS Office.
* Good Communications Skills: Ability to understanding computer terminology, and relay this to users with and without IT Skills.
* Understanding of newer technologies such as Virtualisation, Cloud/Hosted systems, and Unified Communications.
* Good Written Skills. Able to construct reports, letters and other standard documents.
* Ability to quickly analyse and process IT information.
* Ability to log IT information quickly, efficiently, and clearly
* Ability to work well on own initiative, independently with or without supervision as well as part of a team.
* Ability to prioritize and work under pressure and to organise own work and time effectively.
* Excellent interpersonal skills.
* An understanding of the principles of equality and diversity.
* Knowledge on how to work with the latest technologies like smart phones and tablets.
* Conduct meetings and discussions in a professional manner.