Site hosted by Angelfire.com: Build your free website today!

About Ameen Khan


Summary: Dynamic IT professional who makes use of his creativity, knowledge and team working ability to find solutions for customer satisfaction. Multifaceted, focused approach and excellent inter-personal, phone and digital communication skills, keen learner with 2+ years of experience supporting customers and providing first and second line support at the IT Service Desk.


 

Objective: 

Having gained Level 3 qualifications and the experience of working at the IT Service Desk, I wish to further progress by obtaining higher qualifications, knowledge and experience in the various fields of IT and seek personal, professional growth and advancement opportunities.


 

Experience:

* Presently working with London Borough of Merton (Merton Council) as IT Services Apprentice, from September 2012 until August 2014.

* Volunteering as IT Trainer at Merton Libraries on a part time basis.

* Work Experience at South Thames College in the Business and Computing Department from June 2012 – September 2012.


Skills:

* Knowledge of Best Practice frameworks such as ITIL and Service Desk Institute (SDI).

* Call Logging or Telephone Handling skills. Ability to handle difficult customers in a non-confrontational way and to escalate issues where necessary if/when handling difficult customers.

* Familiarity with Service Desk procedures/practices.

* Understanding of Basic Network concepts, Wireless technologies, and Social Media.

* Understanding of client/server based systems architecture.

* Awareness of data protection and information security principles.

* Knowledge of the IT systems, MS Windows (XP / Windows 7/ Windows 8), Internet, Email, Access Databases, MS Office.

* Good Communications Skills: Ability to understanding computer terminology, and relay this to users with and without IT Skills.

* Understanding of newer technologies such as Virtualisation, Cloud/Hosted systems, and Unified Communications.

* Good Written Skills. Able to construct reports, letters and other standard documents.

* Ability to quickly analyse and process IT information.

* Ability to log IT information quickly, efficiently, and clearly

* Ability to work well on own initiative, independently with or without supervision as well as part of a team.

* Ability to prioritize and work under pressure and to organise own work and time effectively.

* Excellent interpersonal skills.

* An understanding of the principles of equality and diversity.

* Knowledge on how to work with the latest technologies like smart phones and tablets.

 

* Conduct meetings and discussions in a professional manner.