CRM ( Customer Relationship Management)
Effectively use CRM technology play a crucial part in meeting customer’s needs and offering customer loyalty. Corporation using and collecting data is an essential component of achieving customer loyalty. There are strategies corporations could use base on the data mining to understand customer’s consuming behaviors and attitudes.
Companies could use technology to collect customer data, such as implementing a survey on a website. Base on the data what the company collected, they should focus on the most relevant information in order to increase their most profitable customer’s loyalty. Base on the data collect, then company could then analyze what could they done to better serve their customer thus boost their revenue.