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Quality
Management |
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The system
Quality management is contrary
to its name nothing with the management group of quality, but rather the managing of quality, in which ever that is possible.
The most common and known method is a Quality system, including manuals, procedures and instructions.
However the latter does not alone constitutes the principles behind QM, since to have a system, is not about having procedures and manuals, but rather to have a common knowledge, understanding and
awareness of what quality is to that organization. All depending on the requirements of the system, it is all about keeping as many things
active at the same time.
Sort of an integrated process, where Quality requirements, the system, the management group, the customers, the
organization and the documentation requirements, are constantly in
consensus about the plan.
This process requires
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Discipline
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Awareness
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Management
commitment
Education
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continuous improvements
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An efficient system.
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Links:
Risk Management
TQM
DOE
Documentation
Links
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Discipline & awareness
Among the hardest things to establish in connection with establishing an
efficient Quality Management system, is the implementation process. The
part where all the good intentions and activities are converted to
actions. A common challenge is always the change of the awareness and the
purpose of this extra burden which it may seem to be when first tackled.
After all most personnel prefer developing than documenting.
However a great part of a successful system, is the ability of creating
that awareness and discipline which is necessary to Establish an efficient
system
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Management commitment & Education
Management involvement and commitment to Quality and customer focus, is
the key to a successful and efficient system. Management commitment
through the following actions:
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Empowerment
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Responsibility
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Awareness
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Education
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Role model
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Continuous improvements
Quality is defined by the customer, therefore the opinion of the customer
is the specifications you would need to comply with. This is done by
continuous evaluation of the product/service which you are responsible
for. Continuous improvements is therefore converting evaluation and
feedback into activities and improvements.
If your focus continuous is on the customer, the continuous
improvements will follow naturally.
This process is defined and described by the PDCA circle defied by
Deming.
P: Plan
D: Do
C: Check
A: Act
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