Which means the rights to basic goods and services which guarantee survival. It
includes adequate food, clothing, shelter, health care, education and sanitation.
RIGHT TO SAFETY
Which means the right to be protected against products, production processes
and services which are hazardous to health or life. It includes concerns for consumers'
long-term interests as well as their immediate requirements.
RIGHT TO CHOOSE
Which means the right to have access to a variety of products and services at
competitive prices, and in the case of monopolies, to have an assurance of
satisfactory quality and service at a fair price.
RIGHT TO BE INFORMED
Which means the right to make an informed choice or decision. Consumers must
be provided with adequate information enabling them to act wisely and responsibly.
They must also be protected from misleading or inaccurate publicity material, whether included in advertising,
labeling, packaging or by other means.
RIGHT TO BE HEARD
Which means the right to advocate consumers' interests with a view to their
receiving full and sympathetic consideration in the formulation and execution
of economic and other policies. It includes the right of representation in governmental and other policy-making
bodies as well as in the development of products and services before they are
produced or set up.
RIGHT TO REDRESS
Which means the right to a fair settlement of just claims. It includes the right
to receive compensation for misrepresentation of shoddy goods or unsatisfactory services
and the availability of acceptable forms of legal aid or redress for small claims,
where necessary.
RIGHT TO CONSUMER EDUCATION
Which means the right to acquire the knowledge and skills to be an informed
consumer throughout life. The right to consumer education incorporates the right to
the knowledge and skills needed for taking action to influence factors which
affect consumer decisions.
RIGHT TO A HEALTHY ENVIRONMENT
Which means the right to a physical environment that will enhance the quality of life. It includes protection against
environmental dangers over which the individual has no control. It acknowledges the need to protect and improve the environment for present and
future generations.
