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James D. Headrick

760 W. Baltimore St., Apt. 103
Baltimore, MD 21201
410-390-0329
email: jimheadrick@hotmail.com

OBJECTIVE: To find a position where I can utilize my present skills. I am also interested in developing additional skills

WORK EXPERIENCE:


8/26/99 - presentServer
Golden Corral Restaraunt
Chesapeake Center Dr.
Glen Burnie, MD

Duties incude: Delivery of grill orders to guests, beverage refills, insuring quality control of buffet items, clearing of dishes and smallwares to prepare for new guests and other duties as needed in this high-volume establishment.



7/20/98 - 8/26/99Customer Service Representative
Telennium, Ltd
2405 York Road
Timonium, MD 21093

Duties incuded: Taking customer service calls; answering inquiries regarding use of telephone, voice mail, cellular, paging and other services, answering inquiries regarding billing of services. Cancellation of services as requested by customer, solving problems customer is having with services, entering customer data into computer system, and other duties as needed.
Awards: Received Customer Service Award in October, 1998, for excellence in customer service.


6/18/92 - 6/30/98 Shift Supervisor
Cafe Nordstrom
Towsontowne Center, Towson, MD
Duties included: Responisble for maintaing consitancy and high quality. Reponsible for running of shifts and the assignment of side work and additional tasks to staff. The resolution of customer service issues. Liaison between the cafe and kitchen staff.
Training:6/97 Successfully completed the Bob Brown workshop "Customer First!" pertaining to higher profits through excellent customer service.


11/15/90 - 6/10/92 Special Assistant
National Peace Foundation
1835 K. Street, Suite 610,
Washington, DC 20006
Duties included: Answering general incoming calls from clients. General office and clerical duties. Photocopying, filing, collating, mass mailing. Assisted Membership Director with the streamlining and input of Member information. Handling correspondence with Board members and the taking and reading of minutes at board meetings.


9/2/88 - 10/22/90 Telephone Sales Representative
Eastern Printing and Advertising
Eastern Blvd.,
Essex, MD
Duties included: The solicitation of the sale of advertising for the newspaper Armed Forces News from businesses across the United States on a commission-only basis.

PERSONAL ASSETS:
Able to develop a good rapport with associates and customers; excellent customer service skills; persistent in solving problems; demonstrates good judgement, initiative and adaptability; excels in fast-paced environments and handling high-pressure situations; detail-oriented, conscientious, dependable.


REFERENCES AVAILABLE UPON REQUEST.