Michael Arden Baty

P.O. Box 4430

Daly City, CA 94112

Home: (415) 239-8500

 

 

OBJECTIVE:

 

 To establish a career where I can utilize my administrative, technical and customer service skills.

 I would also like to further develop my other areas of expertise to benefit my employer and myself.

 

EMPLOYMENT HISTORY:

 

01/03 – Present CSAA ITSD Telecom Services at AAA contracted by Cooper & Associate

·        Handles CSAA End Users need for provisioning Cable Modem or DSL High Speed and scheduling Installs, services, disconnects changes or reconnect telephony.

·        Handles End Users request for any support for Voice Mail reset, Cell phones, Pager, and

      Dial-up accounts for VPN network connectivity account.

·        Work with Verizon, AT&T, SBC, Mega path, Comcast, Sprint, and Nevada Bell,

      Cox Cable, Charter Cable and any other Broadband company.

·        Provide assistance and guidance to End User when any technical problems arise.

 

03/02 – 09/02 Customer Service Technician at RCN Cable, Voice, Internet Installation

·        Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines Climb Poles, Crawl spaces inside residence

·        Provide assistance and guidance to Customer when any technical problems arise.

·        Work with hand tools and operate machinery as needed.

 

02/00 – 11/01  Senior Logistic Coordinator at Covad Communication Inc.

·        Maintaining Field Technicians Supplies and IBM laptop for Repair or Replace

·        Handled Warehouse Shipping Receiving Inventory for all Remote Markets

·        Handles Location Remote Market: New Mexico, Las Vegas, Utah, Arizona, Seattle

·        Handled Fleet Vehicles for Technicians Insurance and Drivers Guide.

·        Oracle Financial Technicians supplies weekly and monthly Inventory reports.

 

02/00 – 03/01 Field Service Technician at Broad bay Networks Contract with Covad

·        Handles New DSL Installs in San Francisco, Hayward, San Jose, and Oakland.

·        Install new DSL Equipment and Wiring, Crawl spaces inside residence.

·        Provide assistance and guidance to Customer when any technical problems arise.

·        Oracle Financial Inventory Management Program for equipment Inventory.

·        Provide assistance and guidance to Customers when any technical problems arise.

 

01/00- 02/00  Shipping Receiving at Advance Medicine Research under Nelson Staffing

·        Handles Shipping and Receiving for all Packages within the departments.

·        Animal receiving for medicine research use and Preserved Organs.

 

09/99- 01/00 Customer Care Ops at CellularOne Wireless under Nelson Staffing

·        Do various Cellular Phone Trouble for Roaming Support, Billing Questions

·        Handles cell phone support on technical problems, programming and configuration.

·        Re-rating Customer for Billing Adjustment Re-programming the Cellular Phone

·        Provide assistance and guidance to Customers when any technical problems arise.

 

06/99- 09/99 Business Lead Technician at Staples Office Supply (Seasonal)

·        Do various computer Upgrade, Repair, and Customer Tech Support

·        Handled Computer Displays and Sales Tags in Business Technology Dept.

·         Programming Motorola and Nokia phone for activation

·         Sales Representative for Computers and Cellular phones

 

03/99- 06/99   Data Entry/Filing at US Bank Corp. under Olsten Temp. Agency

·        Archives and Filing, Collecting files and Binders, Clerical Job Position         

 

11/97 – 02/99 Service Technician/Service Advisors at CompUSA Computer Store

·        Repair upgrades warranty and non-warranty computer.

·         Refurbish Compaq, Hewlett Packard, and CompPC Computers

·         Technical Support on the phone for computers

 

11/97 – 05/98 Waiter/Cashier/Host at Peppermill Restaurant

·         Seated customers Served drinks and food, Cash Receivable

·         Reservation Ticket for the Guest in the hotel any City and State

 

02/96 – 11/97  Sales/Customer Service Rep at Home Depot

·        Worked all departments in sales/Customer Service

·         Receiving Import / Export Orders for Delivery

·         Pulling Orders in the store for Delivery/Fork Lift driver

 

11/95 – 02-97  Air Cargo Handler at AEROGROUND Inc.

·        Handled the imports and exports of cargo

·        Customer Service/Fork Lift Driver

 

08/94 – 10/95 Food Server/Cashier/Host at Pier Market Seafood Restaurant

·         Served drinks and food

·         Seated customers and Cash Receivable

 

12/91 – 06/94 Customer Service/Cashier at Army Air Force Exchange Service

·        Worked all departments in sales

·        Served drinks and food

·        I.D. Checker and Customer Service

 

EDUCATION:

 

8/92-8/93        City College of  San Francisco                                   

·        English, Math, Psychology

7/91-11/91        Adults Learning Lab of McDill Air Force Base

SKILLS:

*   PC repair/maintenance	*   VNC Remote access Client Software
*   IP Addressing and Networking	*   Printer and File Sharing Configuration
*   TCP/IP, DHCP Client/Server	*   Microsoft Office 97, 2000, and XP
*   DNS Configuration	*   Windows 95, 98SE,NT 4.0, 2000, XP
*   LAN & WAN management	*   Adobe Photoshop 4.0,5.5,6.0