Home: (415) 239-8500
OBJECTIVE:
To establish a career where I can utilize my administrative, technical and customer service skills.
I would also like to further develop my other areas of expertise to benefit my employer and myself.
EMPLOYMENT HISTORY:
03/02 – 09/02 Customer Service Technician at RCN Cable, Voice,Internet Installation
· Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines Climb Poles, Crawl spaces inside residence
· Provide assistance and guidance to Customer when any technical problems arise.
· Work with hand tools and operate machinery as needed.
02/00 – 11/01 Senior Logistic Coordinator at Covad Communication Inc.
· Maintaining Field Technicians Supplies and IBM laptop for Repair or Replace
· Handles Location Remote Market: New Mexico, Las Vegas, Utah, Arizona,
· Handled Fleet Vehicles for Technicians Insurance and Drivers Guide.
· Handled Warehouse Inventory for San Francisco and Sacramento Region.
· Oracle Financial Technicians supplies weekly and monthly Inventory reports.
02/00 – 03/01 Field Service Technician at Broad bay Networks Contract with Covad
· Handles New DSL Installs in San Francisco, Hayward, San Jose, and Oakland.
· Install new DSL Equipment and Wiring, Crawl spaces inside residence.
· Provide assistance and guidance to Customer when any technical problems arise.
· Oracle Financial Inventory Management Program for equipment Inventory.
09/99- 02/00 Customer Care Ops at CellularOne Wireless under Nelson Staffing
· Do various Cellular Phone Trouble for Roaming Support
· Billing Questions and Rerating Customer for Billing Adjustment
· Re-programming the Cellular Phone for better Signal Local/Roaming
· Adding Features on the Cellular by using CbisJR. Program
06/99- 09/99 Business Lead Technician at Staples Computer and Office Supply
· Do various computer Upgrade, Repair, and Customer Tech Support
· Handled Computer Displays and Sales Tags in Business Technology Dept.
· Programming Motorola and Nokia phone for activation
· Sales Representative for Computers and Cellular phones
03/99- 06/99 Data Entry/Filing at US Bank Corp. under Olsten Staffing Agency
· Archives and Filing
· Collecting files and Binders
· Clerical Job Position
11/97 – 02/99 Service Technician/Service Advisors at CompUSA Computer Store
· Repair upgrades warranty and non-warranty computer.
· Refurbish Compaq, Hewlett Packard, and CompPC Computers
· Technical Support on the phone for computers
11/97 – 05/98 Waiter/Cashier/Host at Peppermill Restaurant
· Seated customers Served drinks and food, Cash Receivable
· Reservation Ticket for the Guest in the hotel any City and State
02/96 – 11/97 Sales/Customer Service Rep at Home Depot
· Worked all departments in sales/Customer Service
· Receiving Import / Export Orders for Delivery
· Pulling Orders in the store for Delivery/Fork Lift driver
11/95 – 02-97 Air Cargo Handler at AEROGROUND Inc.
· Handled the imports and exports of cargo
· Customer Service/Fork Lift Driver
08/94 – 10/95 Food Server/Cashier/Host at Pier Market Seafood Restaurant
· Served drinks and food
· Seated customers and Cash Receivable
12/91 – 06/94 Customer Service/Cashier at Army Air Force Exchange Service
· Worked all departments in sales
· Served drinks and food
· I.D. Checker and Customer Service
EDUCATION:
8/92-8/93 City College of San Francisco
· English, Math, Psychology
7/91-11/91 Adults Learning Lab of McDill Air Force Base
· English, Math
SKILLS:
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* PC repair/maintenance |
* VNC Remote access Client Software |
|
* IP Addressing and Networking |
* Printer and File Sharing Configuration |
|
* TCP/IP, DHCP Client/Server |
* Microsoft Office 97, 2000, and XP |
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* DNS Configuration |
* Windows 95, 98SE,NT 4.0, 2000, XP |
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* LAN & WAN management |
* Adobe Photoshop 4.0,5.5,6.0 |
CERTIFICATION:
Compaq, Hewlett Packard Printers and Computers Certified
