How can I be sure my car is properly repaired?
Insist on original equipment ( OEM ) parts. Use the body shop or auto glass shop of YOUR CHOICE, which may not be where the insurance company insists you take it. Report mistreatment by insurance companies to your
state insurance department AND your state Attorney
General's office. Also take time to visit the many collision industry websites about CONSUMER RIGHTS in
collision repair. One very helpful site is:
The Insurance Consumer Advocate Network ( I-CAN )
With a better understanding of the collision repair process, you can assure yourself a better quality repair. By obtaining a top quality repair, you maintain the safety and structural integrity of your vehicle, which will be very important in the event of another accident.
Contact the Independent Auto Body Association ( IABA )
for further consumer assistance.