MARVIN C. FERNANDEZ
26-1147 Midland Avenue
Scarborough, Ontario M1K 4H2
Home: (416) 615-1254 Cell: (416) 876-0613
Email : bambimarvin@usa.net
SUMMARY
A result oriented highly skilled team player with experience in the areas of computer hardware and software installation, LAN (Ethernet), Windows NT (3.51 and 4.0), Novell (3.12 and 4.1), MSDOS, Windows (3.1,3.11, W95 & W98), WANG Systems in LAN/WAN, and Windows application (MS Office).
WORK EXPERIENCES
August 18, 1997 up to present
Teletech Canada (Electronics Direct Marketing)
Scarborough, Ontario
- Assigned as Level 2 Technical Support for Sprint Canada Internet.
- Communicate via phone to provide solutions and analyze costumer internet access problems.
- Solve Windows 95/98 , Internet Browsers, Mail , Network, Communication and Dialer problems.
- Provide assistance to lower level technician
July 21, 1997 to July 25,1997
SHL SystemHouse
- TOSI Placement Services Inc. representative for 5 days.
- Assigned in Configuration Department for PC upgrade and configuration as specified by the customer.
July 1991 to May 1997
Emirates Computers
- Assigned as Senior Customer Engineer. This company is a multi-platform system and network support company. Sole distrubutor for Wang, Acer, Bull, Silicon Graphics and others.
- Responsibilities included:
- Provide support to the customer either over the phone or in person to resolve system issues and/or advise the customer as needed.
- Hardware and Software installation, system upgrades, and hardware repairs (chip levels) of computer and peripherals.
- Performed installation, configuration and support of Windows NT (3.51 and 4.0), Novell (3.12 and 4.1), Windows (3.1,3.11 and 95), E-mail, Internet ,Windows application and others.
- Provided advanced performance tuning, troubleshooting and diagnostic.
- Maintained hardware, software and network configurations connectivity (IPX, TCP/IP, Netbeui, and NetBIOS) to Unix, Novell and Windows NT server.
- Full support of communication equipment including network adapters, hubs,modems and multiplexers with driver installation and system configuration.
- Do site inspection and planning for structure cabling.
- Support the WANG (VS and OIS) mainframe and peripherals in LAN/WAN.
Softwares:
Microsoft Net, NWClient for DOS and Windows, NWClient32, VME 7561,LAN for Workplace, Procom Plus, TTY, IBM 3270, DEC Pathworks, MSOffice (4.3,95,and 97), Lotus 123, WordPerfect, Corel Draw, Wang WP, PCTools, PCAnywhere, Colorado backup, Arcserve, Arcsolo, Microsoft Internet Explorer, Netscape Navigator, Microsoft Exchange and others.
Supports the following products:
Wang VS and OIS mainframes and peripherals; PCs (Wang, Acer and Zenith); Printers (Wang, Lexmark, Seikosha, Epson and HP); Plotters ( Roland and HP); Scanners (HP, Logitech and Genius); Cash Register (Bull, Fasfax and DTS) ; Hubs (Synoptics and 3com) ; ATM (Bull and Diebold) and others.
January 1987 to June 1991
GMA-7 Radio and Television Art
Engineering Dept.
- Assigned as System Engineer
- Responsibilities included:
- Maintaining the indoor and outdoor studio equipment.
- Calibrating audio and video equipment
- Back-up character generator operator
- TV program back-up cameraman.
TRAININGS
December 1996: Supporting Microsoft Windows NT 4.0 –Core Technologies
September 1996: Acer System Professional (id# 9612)
August 1996: Supporting Microsoft Windows NT 3.51 Server
August 1996: Supporting Microsoft Windows 95
August 1996: Mastering Novell 3.12
August 1996: Networking Essentials
August 1996: Implementing TCP/IP
August 1996: Unix Fundamentals
August 1996: MicroComputer Technology
August 1996: Supporting Microsoft DOS and Windows 3.1
EDUCATION
Bachelor of Science in Electronics and Communications Engineer
REFERENCES
Available upon request.
