To obtain a position as a level three PC Technician where I can utilize my networking and PC skills.
The
Art Institute Of Chicago, Chicago, IL, 12/1997 – 12/2002
End User Support Specialist
Coordinated and assisted with Technical Support for users
· upgraded, configured and repaired new and existing Dell and HP computers
1. Replaced and installed hard drives, Network cards and Memory modules
2. Create Disk Images using Drive Image and Norton Ghost
· Installed, configured and supported software on PC's
1. Microsoft Windows 9.X through Windows XP Professional
2. Microsoft Office 95 through XP
3. Eudora, Outlook, Outlook Express Email Clients
4. Internet Explorer and Netscape Navigator Internet browsers
5. Novell Netware Client
Assisted with networking duties
· Created user groups and accounts
1. Using Novell Netware admin console and Console One utility
· Maintained user and department resource security
1. Using Novell Netware admin console and Console One utility
· Installed and configured network printers and user workstations
1. Using Novell Netware Clients
2. Using Novell Netware admin console
3. HP jet direct software
· Network support levels one and two
1. Create any user accounts or department resources with Novell
2. Monitor Server Utilization With Novell 5.0 through 6.0
Assisted with Mac Support
· Daily technical support
1. Supported Connectivity issues
2. Supported File Sharing issues
3. Replaced and installed hard drives, Network cards and Memory modules
· Installed and upgraded Mac operating systems, software and hardware
1. Mac operating systems 8.0 through 9.2 and Norton Antivirus
2. Configured Eudora, Outlook and Outlook express email clients
3. Internet Explorer and Netscape Navigator
Ø Aided in establishing school helpdesk line
Ø Promoted from level one to level three pc technician
Ø Assisted in Mac data migration to Windows 2000 Server
1. Using Extreme Z Software
Lake
View High School,
Chicago, IL, 10/1997 - 12/1997
Assistant Technology
Coordinator
Technical Support
·
Installed
software and hardware
1.
Replaced
and installed hard drives, Network cards, Memory modules
2.
Internet
Explorer and Netscape Navigator
3.
Microsoft
Office 95
·
Setup,
configured and upgraded hardware for new Pc's and Lab Pc’s
1.
Replaced
and installed hard drives, Network cards and Memory modules
2.
Downloaded
Pc images using Norton Ghost imaging software
·
Maintained
computers in labs and offices using imaging software and from base format
1.
Used Norton
Ghost to create base image of
2.
Reimaged
Lab computers with Norton Ghost
Accomplishments
Ø Reduced
user and lab downtime and response time by ten percent
National-Louis University, Chicago, IL
B.S., Computer Information Systems Management, 1997
Fluent in English and Spanish
Windows 9.X, through
XP Configured and installed on desktops and
laptops for use on the
Network, supported any issues with operating system and installed
any
needed Patches also gave user training on how to use.
Macintosh OS 7.6
through
9.2
Configured and installed on desktops for use on the network
supported any issues with operating system and
installed any needed
Patches
Eudora, Outlook
Express,
Outlook
Configured and installed of email clients to be used at different
Locations, Supported any issues with Email clients and installed any
Needed Patches. Also gave user training on how to
use
Microsoft Office 97
through XP
installed and configured on desktops and
laptops set user preferences
And Company settings also supported any
issues with office also gave
User training.
Internet
Explorer installed and configured browsers
for use on
desktops
And Netscape
Navigator and laptops Configured with user
preferences. Also troubleshoot any
Issues with Browsers also gave user
training
Novell 5.0 trough
6. Used to monitor issues with servers and
monitor utilization also created
And maintained user
Accounts using Novell Console One.
ProComm
Plus used to communicate with PBX boxes in
different locations to collect call
Data from all locations. To check status of
other PBX boxes from any
Locations
Norton Ghost and
Drive
image Used to create base images for large role
out of pc’s and cut down on
Rebuild time
Tci Credit
Retriever Installed, configured, administered and
supported software used to
Track
Default Student’s accounts
Citrix Install configured and supported on user
laptops and desktops for
Remote Access.
People Soft
Installed, configured and
supported on user desktops and Laptops
According
to department standards
Compaq Desktops and Armada Laptops
Hewlett-Packard Biros, Vectras and E-PC’s, Ink-jet
Printers, LaserJet Printers, Scanners
Tape back-up cradles
Dell
Computers Precision, OptiPlex, and Dimension Desktops
along with Latitude
And
Inspiron laptops
Gateway
Computers
Desktop and Laptop Models
Cannon
laser and inkjet printers
REFERENCES AVAILABLE UPON
REQUEST
