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©LauraBarnett 2010 Experience: 01/10-5/10    APAC Customer Service-Verizon Wireless                            Corpus Christi, TX Customer Service Representative- Inbound calls • Assisted customers with bills, plans, and features • Analyzed customer’s plan/device to see if there were better options • Made recommendations for equipment/services based on customer’s needs • Attended weekly workshops for changes in products offered • Troubleshoot equipment malfunctions • Transferred customers to correct departments within Verizon Wireless 01/07-05/10     Texas A&M University Corpus Christi                          Corpus Christi, TX Student and Classroom Technology Support • Assisted with setting up students on the wireless network • Answered phones • Greeted students/staff/visitors as they entered the labs • Cleaned classrooms after  classes/seminars were dismissed • Troubleshoot computer and equipment errors • Took and filed work orders for equipment • Attended weekly meetings for policy/procedure updates • Helped students with setting up TAMU-CC computer access and email accounts • Trained new hires 05/08- 01/10     SharpShooter Imaging-Texas State Aquarium                Corpus Christi, TX Photographer/Sales Associate • Took souvenir photographs of guest • Greeted and directed visitors/customers to their destination • Provided general information for photographs and exhibits • Edited photographs for possible sales • Photographed events • Sold souvenir photographs • Trained new hires • Assisted supervisor with special projects • Handled money and closed register out at the end of the day • Took and restocked inventory 08/03-08/06     Jackson Photography Inc.                                              Port Lavaca, TX Office Assistant/Sales Associate • Scheduled appointments • Answered phones • Handled money • Took and filed photo orders • Packaged orders • Called customers for payments/finished orders • Ran office errands ex. Deposits, post office, and purchased office supplies • Made sales • Sorted mail, faxed, and photocopied documents • Maintained office organized and sanitized • Signed for packages Software: • Microsoft Office • Adobe Photoshop • iWeb • FTP Clients • iMac and PC systems Education: August 2002- June 2006  Calhoun High School    High School Diploma              Port Lavaca, TX August 2004- May 2006  Victoria College             Dual Credit Program              Port Lavaca, TX August 2006- May 2008  Texas A&M-CC             Undecided Major                    Corpus Christi, TX