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Stuart
Weenig 17235
Kiowa River Ln., Houston, TX 77095
~ Creative,
Information Technology Professional ~ Networks
& Desktop * Diverse Software * Diverse Industry Experience PROFILE: Creative,
solutions-oriented Electrical Engineer with 4 years of experience designing,
building, and monitoring enterprise networks. Excels at maximizing potential
within given constraints to provide best of breed solutions. STATEMENT OF PURPOSE: Leverage almost 10
years of progressive career movement within diverse industries along with an
E.E. degree into a challenging position as I.T. Manager for a business
services leader in the greater Houston, Texas area. HIGHLIGHTS
OF QUALIFICATIONS
SIGNIFICANT PROFESSIONAL SUCCESSES CREATED a training lab to simulate a
multi-continental network along with the NetQoS products to monitor the
simulated network. This also involved using VMWare-hosting
solutions and GNS3 Network hardware simulations. BUILT Supervisor's Toolkit, an MS
Access-based application that delivered 90% of the most used tools to the
Escalation Supervisors: Time Sheets, for letters, fax-from-pc,
screen-scraping and data extraction, loan amortization calculators, et al. REDESIGNED the materials
utilized by all Consultants to present training to customers. This involved
an overhaul of the PowerPoint presentations as well as updating the majority
of the animations used to explain complex concepts. INSTALLED, CONFIGURED and ADMINISTERED the Open Source Ticket
Request System (OTRS). This ticketing system is now utilized by seven
different groups within the I.T. Department facilitating customer
issue-resolution while maintaining communication and auditing abilities on
all issues. AWARDED Consultant of the Year
in 2008; cited for contributions in excellence for customer service,
consistently high customer satisfaction ratings and extreme dedication to
customer needs. EDUCATION Bachelor of
Science; Electrical Engineering - Louisiana Tech University, Ruston, LA PROFESSIONAL EXPERIENCE
Ø Implement,
configure, troubleshoot, and interpret I.T. resource performance as dictated
by enterprise I.T. as well as BlackBerry® I.T. Ø Evaluate
and document product functionality of Service Assurance tools according to
customer business needs. Ø Upgrade
and maintain staging and production IT monitoring tools in accordance with
enterprise change management requirements. Ø Create
custom data collection, reports, and notifications for 3rd party
hardware and software.
Ø
Design, implement, monitor, and troubleshoot
the enterprise network for performance optimization and service availability;
align I.T. resources to business needs. Ø
Monitor enterprise I.T. resources for
performance degradation. Recommend and manage changes to improve service
availability and performance. Ø
Maintain monitoring software for automatic
alarming. Research and drive projects
and changes to shift I.T. systems to support business needs.
Technical Consultant, 2008 - 2009 Ø
Charged with implementing technology to
decrease the on-boarding time of new employees. Ø
Designed and built the next generation
training lab in accordance with training department needs. Ø
Maximized customer potential by authoring best
practices and training material. Creation of collegiate-level papers
detailing expertise in network performance monitoring. Developed best practices documentation on a
regular schedule. Ø
Created fully automated training lab reset
procedures and managed the lab resets. Networking
Consultant, 2006 - 2008 Ø
In charge of increasing customer capabilities
to ensure maintenance renewals and future purchases. Ø
Conducted week-long training sessions with
customers. Engaged to highly customize
training based on customer environments and business needs. Ø
Analyzed customer environments and drew
business needs from stakeholders in order to customize and conduct on premise
training. Product
Support Specialist, 2006 - 2006 Ø
In charge of resolving customer issues to
ensure maintenance renewal and future purchases. Ø
Solved problems with NetQoS products in less
than 2 hours. Charged with becoming
the subject matter expert for and disseminating troubleshooting methods for
newly acquired products. Ø Fielded
incoming customer requests. Provided customer service for upgrades,
installations, and customizations.
Ø
In charge of pacifying and servicing escalated
customer requests. Approached by management
to create applications to streamline time management and customer paperwork
requests. Ø
Fielded calls from disgruntled customers
regarding their home mortgage accounts.
Charged with decreasing weekly supervisory paperwork time and creating
applications that prevent the need to put the customer on-hold while
completing paperwork. Ø
Conducted analyses of current situations and
built plug-ins for an application to preclude the need to put the customer on
hold. Serviced escalated customer
requests. |
