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RESUME of Joseph Lam

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Welcome and thank you for visiting Peng-Kuen Joseph LAM personal homepage at:
WebSite (case-sensitive): www.angelfire.com/la/LamjpHotmailCom
E-mail your comment to: LamJP@hotmail.com
Telephone: Voice/Video/Data/Fax (416) 391-2252 in Toronto, Canada.
Address: 1 Paperbirch Drive, Toronto, Ontario, CANADA. M3C 2E6

Announcing to: All RECRUITERS

A university graduate with multiple degrees, including up-to-date Novell certified Computer Network Administrator , Internal Auditor , licensed Mutual Fund Dealer , licensed Real Estate Sales Agent , A+ certified Computer Technician , Diploma In PC-LAN Technical Support , Computer Programming Diploma (Software Development & Business Applications) , and recent hands-on experience as an Internet Banking Technical Support Specialist ( IBM Call Centre), Business & Personal Account Manager ( ROYAL BANK), Bank Auditor, Treasury & Customer Service Manager( CIBC), Joseph LAM is mobile, ready, willing and eager to assist, participate, develop and tackle new challenges or projects.
With your help and support, Joseph Lam truly believes that he can play a vital leading or assisting role in contributing to overall effectiveness and success of most progressive organizations in the public or private sector, with his diverse academic training and professional experience, certified by top 100 FORTUNE - listed corporations.

Joseph LAM is accessible to you by Telephone/Fax/Video/Data at: (416)391-2252 in Toronto Canada; E-mail at: LamJP@hotmail.com; or via WebPage at: www.angelfire.com/la/LamjpHotmailCom/.
Warmest Regards from Joseph LAM.
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Resume of Joseph LAM : ficb(hons), cna, a+, cbm, busAdm, ba

Telephone: Voice/Video/Data/Fax (416) 391-2252 in Toronto, Canada.
Address: 1 Paperbirch Drive, Toronto, Ontario, CANADA. M3C 2E6
WebSite (case-sensitive): www.angelfire.com/la/LamjpHotmailCom
E-mail address: LamJP@hotmail.com

CAREER OBJECTIVE

To pursue a multi-facet position as an Account Manager, Call Centre Telephony Technical Support, Computer Service Technician, Auditor, Business Analyst, Customer Service Representative, Diplomat, Public Service Official, or in any field where my 7 languages and 20 years of globally diverse experience in Lending, Audit, Computer Hardware & Programming, Credit Analysis, Treasury Operations & Maintenance, Sales & Property Management, Systems/Internet Technical Support skills can be utilised in the achievement of your organisation's objectives. I welcome entry-level positions in new start-up or fast growth environments.

KEY QUALIFICATIONS

Speak 7 languages (including English, conversational French , Malay, Chinese - Mandarin, Cantonese, ToaShan, Hokkein, TeoChew...).
Political potential of untapped worth (Raffles Institution - Singapore, Canada, China); Well travelled and work in some 30 countries on 4 continents.
A self-starter, and 20 years of proven professional experience as an auditor, certified financial manager, IT Internet specialist who is trained, developed and certified by forward-thinking, well-managed global companies ( IBM, Royal Bank, Canadian Imperial Bank of Commerce).
Strong analytical (credit, investment, computer networks), auditing, modelling and keyboarding skills with a global mind set.
Integrate Novell IntraNetware, Windows (NT, 98, 95, 3.x), OS/2 to support Smart Suite packages (Microsoft Office Professional, COREL WordPerfect, IBM Lotus Notes), FrontPage98, Web Browsers (Internet Explorer and Netscape Communicator) within Call Centre/Banking/Treasury/Investment/Brokerage environment.
Working knowledge with Visual C++, HTML, UNIX, COBOL, PL/1, FORTRAN, Assembler programming languages.
Certified A+ computer technician with servers, desktop PC, notebooks (IBM Thinkpads, COMPAQ Armadas, TOSHIBAs).
Earn multiple degrees, diplomas and certificates from universities, colleges, and school boards through continuing education programmes.

PROFESSIONAL EXPERIENCE

IBM Call Centre, Toronto, Canada (1 year) (On Contractual Basis)
Internet Banking Technical Support Specialist.
Ensure E-Commerce connectivity via Internet to the major Canadian banks and financial brokerage companies; Achieve complete CALL OWNERSHIP with zero open cases & 98% CUSTOMER SATISFACTION level.
ROYAL BANK, Toronto, Canada (5 yrs) (Click here for Testimonials)
Business Account Manager, Business Banking Centre, Toronto Canada.
Manage commercial client relationships ensuring efficient funding, trade-related, and investment facilities are in placed; Improve profitability from Prime+ 1.5% to 2.5% without increasing credit risks.

Assistant Manager, Retail Banking Centre, Scarborough, Canada.
Manage mutual funds/RRSP/investment deposits, and personal related loans, with emphasis being on credit, investments, and fee-based services.
Also a team leader to a group of lending and administrative members.
CIBC, Toronto, Canada (13 yrs) (Click here for Testimonials)
Officer-In-Charge, Treasury Department, Toronto & Montreal, Canada
Automate and supervise the foreign exchange, trading, funding, placement, payment and report systems.

Corporate Audit Officer, Inspection Division, Head Office
Travel and review some 150 regional departments and international branches in 30 countries; Proactively identify and stop potentially significant losses in trading operation each business day.

Manager of Customer Services, Mississauga branch
Responsible for the customer service, operations and human resource management of the branch and its sub-branch of 15 and 5 staff complement respectively.

CONTINUING EDUCATION

NOVELL, Inc (Computer Network Administrator certification).
COMPUTUNG TECHNOLOGY INDUSTRY ASSOCIATION (A+ Computer Service Technician certification).
TORONTO DISTRICT SCHOOL BOARD (Web Page Creation).
TORONTO DISTRICT SCHOOL BOARD (Visual C++ Programming).
SOFT TRAIN INSTITUTE (Diploma In Pc-Lan Technical Support).
SOFT TRAIN INSTITUTE (Computer Programming - Software Development & Business Applications).
ROYAL BANK (Business Manager certification) .
ROYAL BANK (Personal Banking Manager certification).
ROYAL BANK (RoyFund Sales certification).
INSTITUTE OF CANADIAN BANKERS (Mutual Fund Dealer certification).
INSTITUTE OF CANADIAN BANKERS (Honours Fellow Banker certification).
GEORGE BROWN COLLEGE (Conversational French studies).
CANADIAN YACHTING ASSOCIATION (Sailing certification).
ONTARIO REAL ESTATE BOARD (Real Estate Broker certification).
TORONTO REAL ESTATE BOARD (Real Estate Sales Agent certification).
CENTENNIAL COLLEGE (Automobile Engine Servicing certification).
HUMBER COLLEGE (Teller Cashier Program).
WILFRID LAURIER UNIVERSITY [Executive Post-Graduate Diploma In Business Administration (Marketing with Finance major)].
YORK UNIVERSITY (B.A. In Economics with Computer Science major).

Testimonials From Employers/Supervisors/Teachers

< RBC DOMINION SECURITIES (Excellent work in cross-selling Bank products) .
ROYAL BANK (Strong support in hosting Mutual Fund Forum).
BANK OF CREDIT AND COMMERCE (Joseph Lam is hard-working and reliable...).
CANADIAN IMPERIAL BANK OF COMMERCE (Joseph would be an asset to any establishment..).
COMMERCIAL LIGHTING PRODUCTS (Joseph is honest, trustworthy..a person of high moral character) .
HOLIDAY INN (Joseph has the natural abilities to make everyone around him feel at ease..).
EAST MOUNT SHIPPING AGENCY - Singapore (Joseph is of a cheerful disposition and his co-operation and friendly nature has made him well liked by all his colleagues..) .
RAFFLES INSTITUTION - Singapore (An outstanding sportsman who won the Tan Thoon Lip Trophy for 3 years in succession..).

Testimonials From Clients

Quality Service Excellence In Bank's "Tell Us" Survey.
Joseph is the best banker in town..
Joseph is a man of grace and vision.. extends beyond his call of duty to help my business back on track..
Joseph provides outstanding personalised service and take the time to understand the way we run our business ..
Appreciate Joseph in putting the extra effort in working out and obtaining the additional funds needed in such a short time..
Thank you for the great help over the year and your kindness ..
Thank you for helping out..
Congratulation on Joseph's promotion ..
Appreciate the great service & help Joseph has given ..
Thanks you for Joseph's excellent services over the past years ..
Thank you for Joseph's help & service in the past years..


PERFORMANCE AWARDS

ROYAL BANK (Winner of Mortgage Sales campaign for 2 consecutive months).
ROYAL BANK (Winner of Car Sales campaign).
CENTURY21 REALTY (Top Lister Award).
YORK UNIVERSITY (Outstanding athletic contribution to varsity's Water Polo team).
RAFFLES INSTITUTION (An outstanding Swim Captain who won the Tan Thoon Lip Trophy for 3 years in succession).

KEY POSITIONS HELD

IBM Call Centre (Internet PcBanking Technical Support Specialist).
ROYAL BANK Financial Group (Business & Private Account Manager/Personal Banking Assistant Manager) .
CANADIAN IMPERIAL BANK OF COMMERCE(Treasury Officer-In-Charge/Corporate & International Audit Officer/Centre Administration Officer).
CENTURY21 REALTY (Top Listing Real Estate Agent) .
Having travelled and work in some 30 countries, speak 7 languages (including English, French , Malay, Chinese - Mandarin, Cantonese, Hokkein, TeoChew, ToaShan) with proven interpersonal and administrative skills; Strong analytical (in credit, financial and computer networks), modelling and keyboarding skills, integrating Novell IntraNetware, Windows (NT, 98, 95, 3.x), OS/2, some Visual C++, Unix, HTML, COBOL, PL/1, Fortran, Assembler programming, to support Smart Suite Packages (Microsoft Office Professional, COREL WordPerfect, IBM Lotus Notes), FrontPage98, Web Browsers (Internet Explorer & Netscape Communicator), most recently with IBM Thinkpads notebooks and desktops within Call Centre/ Treasury/Investment/Brokerage/Banking environments, Joseph Lam truly believes that he can play a vital leading or assisting role in contributing to overall success of most progressive organizations.

p.s: This web page is created in its simplest form to facilitate your browsing & printing efficiency; hosted entirely free, compliment of http://www.angelfire.com. If you need help in creating your first web page, please feel free to contact me.

Picture of Joseph Lam


Executive Summary Key Qualifications Key Positions Held Testimonials From Employers Testimonials From Clients Performance Awards Continuing Education

..and introducing our aspiring son, Jason..