Here is the bad feedback
My Feedback ( 651 Items) User: tsuguo2(tsukohno@hotmail.com)( 90) Date: Mar-12-04 17:59:46 PST Item: 3080699967 Complaint: Item severely damaged & seller refused refund & would not respond to emails.
Now here is the e-mails I had with this buyer.
>From: "koolgang"
>
>Thank you for your fast payment. The game system will be shipped out on
Thursday. Please let me know when you get it and if you are happy with it.
Some Great feedback has been left for you. Hope that you are successful in
cornering the Atari market.
>
>Thanks again,
>
>R. Fulton
>Koolgang 64
HIS FIRST E-MAIL TO ME
Hi,
I recieved my atari today and everything looked great except for the front
left corner of the console is shattered. There were shards of the broken
plastic in the bag it was wrapped in. The box appeared to be extremely
well-packed so I'm assuming that perhaps the damage was caused before the
console was put in the box? I don't think you knew the console was damaged
because it was so carefully packed and also you left positive feedback
right away. I tried the console, the controllers , and games and
everything works perfectly and is in good condition as shown in your
auction pics but the broken console case is just too much to overlook. I'm
wondering if we can do a partial refund or return or something. I'm very
pleased with the overall quality of the controllers, hardware and games,
but the console is ruined. Can I ship it back for a partial refund? What
do you think is fair?
Respectfully,
Tsuguo
P. S. I sent a picture in a separate email
MY RESPONSE
Hi,
Sorry if the console was broken when you got it, but it was fine when it was packed. I will send you the $8.00 you paid for shipping via Paypal, please pack up the console, games etc. and ship it all back to me. I will issue a full refund upon receipt of the game system .
R. Fulton
Koolgang 64
THEN HE SAID...
Hi,
Thank you for the shipping refund. I am actually very happy with
everything other than the console itself. If it is alright, I would like
to keep the games, controllers and connectors. Do you have any other
consoles that you could use to replace the broken one? Or could I just
send the console alone back for a partial refund?
Thank you,
Tsuguo
So I said.....
>From: "koolgang"
>
>Mr.Tsuguo,
>
>I am not going to issue a partial refund, but do offer a complete and
total refund after I receive the complete system for the following
reasons:
>
>1) The game system was in perfect order when packed, the picture on the ad
shows as such.
>
>2) The game system was insured by me, the seller. You did not ask for
insurance, but I believed that it was necessary for this item to be
shipped across the United States.
>
>3) Because you paid so quickly, I shipped the game out using Priority
mail, that cost me 17.50 to ship to you, plus another $1.30 for the
insurance.That's why you got it so fast. Your shipping cost was $8.00.
>
>4)The $8.00 that you paid for shipping has been refunded to you.
>
>5) Based on your feedback, you have bought seven complete Atari systems
since Jan 04, how do I know that the system that is broken was the one I
sent to you?
>
>I can only offer you a complete and total refund after I receive the
complete system.
>
>R. Fulton
>Koolgang 64
SO HE SAID...
Hi Mr. Fulton,
I understand your position fully. First of all, I want you to know that I
believe that what happened here was an accident - I want you to know that I
acknowledge that you left me great feedback right away, sent the item as
fast as possible (at an extra cost to yourself) and it was extremely welll
packed. You have gone above and beyond keeping your end of the deal. Also
you sent a shipping refund no questions asked. You have been great. If you
have researched my feedback, you will see that all of the ataris I've
bought are 6 switch consoles (with the exception of one 4 switch that came
with a plug I wanted) I don't collect 4 switch consoles and I was planning
on reselling the console. It is a terrible coincidence that the part of
your system I did not want was damaged and I admit this to you knowing that
it will probably only cause more suspicion on your part. I bought your set
because everything looked to be in great condition, which it is, and
because I wanted the joysticks which happen to be the original ones that
came with 6 switch consoles, and I wanted the grey power plug - also came
with 6 switch consoles. I also needed several of the games included.
Here is what I believe happened: it appears that after the console was
wrapped in the plastic bag that it was dropped. Then it was put into the
box it was shipped in. The damage does not appear to have taken place
inside the box. The box only has one small puncture in it and the puncture
does not correspond to the original placement of the console.
This is not a scam to try to trade a broken atari with you. But I do
understand your suspicions. Like I mentioned before, I am very pleased
with everything - the speedy and friendly service, the packing, and the
quality of the product, but it was damaged somehow. I still don't
understand why I have to return the entire set. I am very happy with
everything other than the console. I was going to resell the console to
defer part of my initial expense for the games and controllers.
Please let me know if you will consider anything other than returning the
entire system?
Sincerely,
Tsuguo Kohno
so I asked...
>From: "koolgang"
>
>How much of a refund do you want?
HIS RESPONSE...
Hello,
I saw a comprable 4 switch woodgrain on ebay for $25 BIN but the shipping
was $10:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3082204261&category=1250&tc=photo
Since you have already sent $8, I think $27 is perfectly reasonable and
fair.
Thank you,
Tsuguo
I got the Flu here so I did not reply
Hello again,
Because of your reluctance to negotiate a refund, I am no longer going to
"just wait" for a response. I have never left a negative on ebay before
but if you delay any longer, I may have to.
Thank you,
Tsuguo
If I have not heard back from you by Friday evening, I will have no other
recourse than to leave negative feedback. I have made every attempt to
contact you to resolve this issue but since you are ignoring my emails, I
am forced to assume that you are unwilling to reach a mutually agreeable
solution. I will wait until 7:00 pm Friday evening. If I have not heard
from you then, you will be receiving negative feedback from me.
Please contact me ASAP,
Tsuguo
SO I said...
Sir;
If you believe that the system was damaged then please send the entire package back for a full refund. I will not issue a partial refund. If you feel the need to keep the system, games etc. and leave negative feedback then by all means do it now. Don't wait until 7pm on Friday. Remember, I have the right to respond to that feedback.
THEN HE SAID...
You should bear in mind that no matter what response you make to my
negative, you have already left me a positive so it will not affect my
rating. Also, as a seller, negative feedback will more likely affect you
more than me, even if you could still leave me a negative. Whatever you
say is just retaliation. I am the one who kept my part of the agreement -
you got your money instantly - I on the the other hand got something
damaged and you want me to send the whole thing back so that you can
collect insurance funds from the post office which I am sure exceed the
value of the item. How much did you insure the item for? That is the only
reason I can think of that you would want the entire system back. I am
making you a deal that you or any seller should be more than happy to agree
to - I think you're hoping to get the entire system back so that you can
attempt to redeem undeserved insurance from the USPS - then you will have
much more to worry about than a negative comment on ebay. The reason I
have decided to leave a negative comment at 7:00 pm on friday is that you
have been unwilling to communicate. If you were an honest seller, one that
others could trust, you would try to resolve this issue immediately.
Instead you are just giving me the "run around". Due to your lack of
communication, threatening negative feedback was the only way I could get
you to respond. If I leave you negative comments, I WILL make sure to
mention an attempt at insurance fraud and if you resond to my negative, it
will only give me another chance to respond to your response - so you will
end up having a small well-written paragraph (by me) right at the top of
your feedback comments. I sincerely hope that you will reconsider.
Tsuguo
So that's it. The story of negitive feedback left for me. Here it is one more time....
My Feedback ( 651 Items)
User: tsuguo2(tsukohno@hotmail.com)( 90) Date: Mar-12-04 17:59:46 PST Item: 3080699967
Complaint: Item severely damaged & seller refused refund & would not respond to emails.
you be the judge !
COME BACK AND SEE US AGAIN !
