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Van Go Passenger Bill of Rights

      1.   Passengers have the right to assume that every reasonable        precaution to ensure their safe trip will be taken.

2.   Passengers have the right to expect the driver to show the utmost respect and appreciation.

3.   Passengers have the right to a well-maintained ride to their destination, and in the unfortunate event of a vehicle breakdown, or accident, Van Go will provide an alternative vehicle post hast.

4.   Passengers have the right to ride with a responsible driver who obeys all the traffic rules and laws, always aware of the vehicle and traffic.

5.   Passengers have the right to an uneventful ride, free from rude or belligerent comments from the driver or other passengers.

6.   Passengers have the right to expect to be picked up and delivered to their destination in a timely manner, keeping in mind that sometimes unexpected things happen, such as trains, traffic jams and other unforeseen events.

Van Go Passenger Responsibilities

1.   Passengers are responsible for being ready to board the bus before the scheduled pick-up time.

2.   Passengers have the responsibility to remember while we are a public transit system, we are human, mistakes will be made, there will be delays due to weather, traffic and other unseen events will prevent us from operating on an exact schedule. 

3.   Passengers are responsible for paying their fare via cash (by correct change), tokens, or punch card including Medicaid co-pays as soon as they board the bus unless previous arrangements have been made with the business office.

4.   Passengers have the responsibility to board the bus in an orderly fashion, take their seats and secure carry-on packages either in their laps, or under the seat.  Van Go is NOT RESPONSIBLE for items left on the bus.

5.   Passengers have the responsibility to stay seated while the vehicle is in motion, and while other passengers are boarding and departing the vehicle.

6.   Passengers have the responsibility to speak quietly to other passengers, and not to speak to the driver while the vehicle is in motion unless it is an emergency.

7.   Passengers have the responsibility to treat other passengers and the driver with the respect and appreciation they expect to be given.

8.   During bad weather, passengers are responsible for listening to local radio stations to check for cancellations or delays, instead of calling the business office.

 

 

 

 

 

 

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