Before
buying a vehicle from
Bob Allen Ford
KNOW
THE FACTS ABOUT THEIR SERVICE
Not only have I been lied to on numerous occasions,
I also believe I have been cheated and the victim of fraud
as a result of deceptive sales practices or lack of proper follow-up on the part
of these people.
Don’t take my word for it. Brad Hewlett, the owner’s son and Sales Manager admitted to the lying. Larry Stannard, Aftermarket Parts Manager admitted the wrong part was installed. But only after I pointed it out.
Dishonesty seems to be part of doing business at Bob Allen Ford. Why else would it be so pervasive, why else does it continue to occur even after they have been caught? Is it that they just can’t help themselves? Does management teach lying and deception as a way of doing business?
1. When I brought my truck in for a routine oil change I was lied to about the service performed.
2. When I brought my truck in to have a dealer installed, part fixed, I was lied to several times. I was told the truck was taken to Broadway Ford (original installers) to have the part fixed. The truck never left the Bob Allen lot. I was told the truck had been fixed, it hadn’t. I was told the truck was in the process of being fixed, it wasn’t. My truck was kept for over 4 days, during which time for at least 3 1/2 of those days no service was done whatsoever.
3. I purchased a Ford warrantied remote starter for my Ford Expedition at the time of order. What I received was a remote starter of far lesser quality and far lesser value than what I paid for. Bob Allen Ford admits this. Unfortunately it was my investigation that uncovered the fraud, Bob Allen Ford didn’t own up to it until I demanded they take responsibility.
4.
Bob Allen Ford says Broadway Ford installed the incorrect part.
Broadway Ford has not acknowledged my e-mails.
One if not both attempted to cheat me.
Had it been an accident it would have been acknowledged when they
attempted to fix the remote starter. IT WASN’T.
You might think that when someone spends over $30,000 at a business they would be treated better. Maybe I had to spend $50,000, who knows? If you’re looking to spend less, look elsewhere.
Customer service seems not to be a priority with Bob Allen management. For someone treated as I have been, you would think I would have received a call from the owners, Bob Hewlett or John Wiegers. Sadly neither has deigned to contact me. I think that says a lot about priorities at Bob Allen Ford.
Think twice before purchasing a vehicle from either Bob Allen Ford or Marcus Allen’s Broadway Ford. The sales experience may be wonderful, but you will regret the service experience.
I am not saying don’t buy a Ford. I love my Expedition. I am just saying don’t buy it from these dealers. If you do choose a Ford, demand X-plan pricing. If the dealer refuses to give it to you, sign up for membership ($20) at this website. http://www.eaa.org/memberbenefits.html You will want to check out Ford Partner Recognition Program after joining. It will save you several hundred dollars and only takes about ten minutes.
At
Bob Allen Ford – the dealer does make the difference.
A very poor difference!
Send me an e-mail for more information
Read the
The Whole Story Read the The Final Outcome
Read the
Approximate Timeline
Send John Wiegers at Bob Allen Ford an e-mail Send Bob Hewlett at Bob Allen Ford an e-mail Send Larry Stannard at Bob Allen Ford an e-mail Send Brad Hewlett at Bob Allen Ford an e-mail Before John Weigers attempted to cheat me again on July 2nd and 3rd 2003 this website had 6654 hits.
The counter below dates from July 3rd 2003.
