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4444
Lisa Lane
Oak Forest, IL 60452
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Summary
Seasoned Instructional Designer. Used adult
learning theories to design web pages; instructor guides; student manuals;
job aids; quizzes; performance checklists; and tests. Course formats consisted
of fully online, classroom based, and web-enhanced courses. Creative, dependable,
productive. |
Professional Experience
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CCC
Information Services, Chicago, IL
January
2004-Present
Instructional Designer / Account Manager, Internal Training Team
- Wrote web pages, instructor guides; student manuals;
job aids; quizzes; performance checklists; and tests using best practices
and branding guidelines. Course formats consisted of Accelerated Learning,
web-based, classroom-based and Centra courses.
- Collaborated with subject matter experts
and multidisciplinary teams to create lessons that communicated well
to trainers and ensured learning transfer for internal and external
students.
- Produced and presented a course every
six weeks for the past 18 months. All courses for internal staff were
finished and delivered prior to software release and then branded for
external training audiences.
- Designed and developed first web site for Internal
Training Team using Macromedia Dreamweaver and Flash.
- Created two MS Access databases to enhance group accountability
for time tracking, charge-backs, and class rosters.
- Presented at CISPI Best Practices Workshop, fall 2004,
for course design, development, and Level Three evaluation project.
- Developed project plans that featured multiple contingencies.
Communicated project plans to department leadership and to multidisciplinary
teams for the purposes of activity coordination, planning purposes,
and resource sharing.
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TELLABS,
INC.,Bolingbrook, IL
2000-2003
Senior Instructional Designer, Product Training
- Prepared learning objectives; identified prerequisites;
defined content; and selected activities for internal and external students.
- Produced courses within ISO 9000 quality and branding
guidelines. Worked with other senior team members to enhance and document
team ISO guidelines.
- Coached instructors to identify and use instructional
requirements, options, and strategies. Collaborated with subject matter
experts to create lessons that communicated well to Tellabs trainers
and ensured learning transfer for Tellabs students.
- Lead a five-member team formed to expand distance
learning beyond WBT. Created job aids for trainers and developers outlining
tips for converting legacy courses into WBT, Citrix, WebEx and multi-format
courses.
- Monitored and developed technical training for Tellabs
personnel—both on a collaborative and sole contributor basis. Design
and early development were sometimes done without access to labs, hardware,
software, or subject matter experts.
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ACS
TECHNOLOGY SOLUTIONS (The Cara Group), Oak Brook, IL
1999-2000
Senior Staff Consultant
- Designed, authored, and edited documents and courses
for a variety of clients, including an international benefits management
company; national bank training group; and an Internet real estate company.
- Wrote 50% of rapid prototype pages for a client’s
web-based benefits administration industry. These 2000 full-content
templates reduced web production time from 16 to 4 weeks for each project.
- Produced web pages in XML format, allowing page content
to change based on login profile.
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System
Software Associates, Chicago, IL
Senior Instructional Designer 1997 – 1999
and Technical Writer 1988-1990
- As Senior Instructional Designer (1997 - 1990), wrote
combined instructor guide/student manuals; job aids; and certification
tests for ERP manufacturing and financial software applications on IBM
AS/400 and S/38 platforms.
- As Courseware Incident Administrator, responded
to all emails regarding courseware quality in a manner that built client
relationships, ensured continued feedback, and built ongoing quality
improvement for courses.
- Taught a technical train-the-trainer session and a
publication styles workshop for external consultants.
- As Technical Writer (1988 - 1990), wrote client manuals
and online Help Text for two releases of business, inventory, and manufacturing
software.
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Stranco
(US FILTER Stranco), Bradley, IL
Systems Project Manager/Trainer 1994-1997 and Technical
Writer 1991-1994
- As Systems Project Manager/Trainer (1994-1997), coached
a team of five managers in analyzing computer needs and modifying office
procedures and applications during computer system implementation.
- Analyzed, designed, wrote, and facilitated training
for computer applications and quality program in instructor-led and
CBT format.
- Evaluated results of training based on student job
performance.
- Installed client software, assigned user rights, performed
server and LAN backups and restores, and customized enterprise applications
and databases using Computer Assisted Software Engineering (CASE) tools.
- As a Technical Writer (1991-1994), created user manuals,
job aids, and marketing brochures for a variety of products manufactured
at Stranco.
- Produced first CBT courses used by Stranco.
- Established modularized manuals to match configurator-based
product line and reduce production time for make-to-order manuals by
75%.
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Education and Training |
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M.A., Communication--Instructional
Design |
Governors State University, University
Park, IL |
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M.A., Communication--Audiology |
Western Illinois University, Macomb, IL |
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B.A., Liberal Arts--Speech and Theater |
Illinois College, Jacksonville, IL |
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Certificate, Technical Communications |
Illinois Institute of Technology, Chicago, IL |
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Inventory Planning and Management |
American Production and Inventory Control Society |
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Membership
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American
Society for Training and Development (ASTD)
Chicago Technology Professionals Education
Council (CTPEC) |
Keywords
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Instructional
Design, web, Citrix, Centra, WebEx, CBT, WBT, MS Access, MS Project, MS
Office, Accelerated Learning, Dreamweaver, Flash, Best Practices, ISO 9000,
evaluation, performance checklists, delivery, facilitate, design, lead,
develop, database, adult learning, project management (PMI), javascript,
XML, HTML, |