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M Ameres Homepage

My Favorite Web Sites

On2 Streaming Video Solutions
Sunflower Hill Productions

M.L. Ameres, e-mail:

Objective: To leverage my consulting and IT experience in a leadership role to develop accounts, design innovative services, create effective teams, and deliver client value.


» Managed software quality improvement projects for internet software applications.

» Developed processes for use with Rational Unified Process, Software Engineering Process Group, and the Capability Maturity Model. Technologies included Microsoft IIS, SQL, and .Net.


» Technical writer and analyst for's video codec and server applications.

» Manager, process analyst, and designer for Pfizer's New Product Development process.


» Managed professional services group in US and additional project staff in London.

» Directed the redesign of Roche's web site. Evaluated design, usability, and business strategy. Implemented recommendations and managed expectations.

» Provided daily leadership of 22 project managers, designers, and programmers.

» Responsible for P&L, mentoring, and knowledge management across projects.


» Directed the redesign of Sprint's long distance marketing web site.

» Assessed the site's strategy, developed content, and delivered HTML & Java modules.

» Managed $1 million budget with 25 professional services staff.

» Taught project management class. Improved staffing, finance, and sales processes.

Senior Vice President, – New York, NY

Managed the customer service, quality assurance and video encoding departments for an Internet Application Services Provider (ASP). Participated in customer sales calls and engineering planning sessions. Managed teams of video encoding engineers and customer service representatives in NYC and Albany. Delivered improved software delivery and encoding processes. Managed a $1.5 million budget, recruiting, and twelve direct reports.

Senior Project Manager, Bertelsmann Media Systems - New York, NY

Managed the development, support, and operation of E-commerce applications for Six sites and languages were supported in Germany, France, England, Spain, the Netherlands, and Switzerland.

Worked closely with the end users and programmers to prioritize business goals and develop systems requirements and technical specifications. Controlled budgets, workplans, and status. Trained in E-Commerce applications: Oracle iStore, Oracle Application Server, Vignette Storyserver, Oracle PL*SQL, BeFree, Java, and HTML.

Consulting Manager, Ernst & Young LLP - New York, NY

Project Leader responsible for all facets of providing management and information systems consulting services to our clients. Duties include managing client account relationships, staffing engagement roles, billing, and delivery of services. Also responsible for maintaining a proactive culture, encouraging knowledge development, teaching leadership skills, and ensuring effective communication. Developed new services for our Process Transformation, Development Effectiveness™, IT Effectiveness™, and Shared Services product lines. Taught the E&Y Consulting for the Advanced Practitioner class.

Managed the implementation of new IT production management processes for CIGNA in Software Change Management (SCM) and Program Management using the CMM and IT Infrastructure Library (ITIL) processes. Developed process models using Visio and delivered presentations using Powerpoint.

Facilitated the support team and help desk for a development outsourcing organization at Sprint to provide architecture, COBOL, CMM, and infrastructure support.

Reviewed the design and maintainability of a cellular phone system at Convergys. Created an organizational change program and a process improvement portfolio.

Assessed the help desk and revised problem management processes during the post-merger integration of the NASD and AMEX Stock Exchanges.

Managed the testing team for Standard & Poor’s at E&Y’s Advanced Development Center. Developed the testing approach and infrastructure using Lotus Notes for project management and software quality assurance.

Managed the development architecture of a three-tier client-server development of DLJ’s broker workstation project. Supervised the team providing defect tracking, configuration management, technical infrastructure, and automated testing.

Developed a shared-service center architecture to coordinate E&Y’s audit industry knowledge management and delivery system. Designed the intranet, technical architecture, and office infrastructure.

Redesigned E&Y’s resource and staffing management system using object-oriented analysis and intranet technology.

Developed the Financial Management Re-engineering Program infrastructure team at MetLife. Facilitated workflow and knowledge management using Lotus Notes applications. Implemented Microsoft Project workplans, time collection, project standards and management techniques. Taught E&Y’s project management class.

Managed the design team for a customer data warehouse for AlliedSignal. This application collected mainframe information into an Executive Information System built with Business Objects and Oracle databases.

Consulting Manager, Andersen Consulting LLP - Chicago, IL

Performed a variety of roles to provide value-added services to an international client base. Taught the AC Consulting Practitioner School twice.

Performed sales and marketing support for manufacturing resource planning (MRP/ERP) software and concurrent engineering solutions. Presented solutions for document management, work group computing, data collection, and statistical process control. Integrated UNIX, MVS, and VAX systems.

Managed the development team for a shop floor control system at Boeing. Used Andersen’s CASE tool with HP UNIX, C, and Informix. Coordinated development, call center, marketing, sales, and user liaison. Managed software quality, designed relational databases, implemented factory integration, and automated system test.

Supervised purchase order system developers in DB2, JCL, & CICS at a NY retailer.

Designed exception processing and status tracking for the CS/First Boston Clearance System using Seer’s HPS tool.

Programmed the international night cycle of the CS/First Boston(Japan) Purchase & Sales System. Modified COBOL, JCL, & Natural modules for multi-currency trading.

Engineering Assistant, United Technologies Corp. - Norwalk, CT, 6/85 - 8/85 and 6/86 - 8/86 Designed airborne radar electronics and a howitzer guidance system.

Education: Rensselaer Polytechnic Institute (RPI) – Troy, NY, 9/83 - 5/87

B.S. in Computer and Systems Engineering (Electrical Engineering)

Studied system design, digital electronics, communications, and control theory.

- Created a robot factory control system and a nuclear safety database for GE.

- Professional Leadership Program and National Merit Scholarship.

Training: Electronic Commerce, Program Management, Rational Unified Process (OO A&D, Use Cases, UML), Minto Communications Principles, Selling for Value, Fusion Engagement Design, and Capability Maturity Model (SEI-CMM).

Affiliations: NY City Software Process Improvement Network, Project Management Institute, Mensa, Sunflower Hill Productions - Board of Directors, and IEEE.

Technical Skills: Microsoft Project, groupware, document management, product data management, data communications, & networking (TCP/IP)

Computer Skills: Basic, BBN statistical analysis, Business Objects, C, Cobol, DOS, HTML, IBM MVS, Java, JCL, Lotus Notes, MS-Excel, MS-Project, MS-Word, SQL (Informix, Oracle & DB2), Unix, & Windows

Reports and Presentations: Apple Quicktime Live!, E&Y HealthCare Current Matter Session, American Production and Inventory Control Society, Paris Air Show, Robot Safety System (Center for Mfg. Productivity and Tech Transfer)