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My boss told me to take lunch from 3-4 tonight. I clocked out and got my food, and Jim proceeded to get slammed with calls. We weren't scheduled to get any, but he ended up with 13. I probably should have gotten on and helped, but I was off of the clock, and I didn't know what to do. As a result, we had a few drops, which is to be expected when you only have one person covering the lines, and a bunch of calls come in. I hope I don't get in trouble for not getting on and helping take the calls.