Al Shamil FAQs

SpeedStream LED Chart.
 

LED	Description
Off	No line power or USB cable disconnected
Yellow	Power applied, firmware downloading from host computer
Blinking Yellow/Green	Power-On Self Test (POST) passed, looking for DSL signals
Blinking Green	DSL line attempting to connect to the network
Solid Green	Modem is operational and connected to the network
Red	Hardware failure
Blinking Yellow	Modem is in maintenance mode

Installation of modem

External Modem: 

Windows98/Windows ME:

Connect the ADSL modem, computer will automatically detect the modem. Insert the Al Shamil CD to copy the modem drivers.

Internal Modem:

Windows98/Windows ME:

Install the internal modem, switch ON the computer, the modem will be automatically detected. Insert the Al Shamil CD to copy the modem drivers.

Windows NT:

Install the internal modem, switch ON the computer. Click on Start - Settings - Control Panel, double click on Network. Select the Adapter tab, click on Add - Have disk - select the 4030\WinNT folder to copy the drivers

Reinstallation of modem:

Click on Start - Settings - Control Panel, double click on System. Select the Device Manager tab, double click on Network Adapters - highlight the SpeedStream adapter and click on Remove. (In Control panel - double click on Network to verify the ADSL modem is uninstalled.)

Before restarting the computer make sure to unplug the modem and run Enclean or Prep98. This utility is available on Al Shamil CD in the root folder. This step is very important for successful reinstallation

Modem does not Power Up

Make sure both the USB cable and power cord are plugged to the modem

.Does the SpeedStream modem work's with Windows NT?

No, external modem will not work because NT does not support USB port

Yes, internal modem will work

Error message is "Drivers Not Loaded"

-Unplug and try reconnecting the USB cable

-Click on Start - Settings – Control Panel – System - Device Manager

Double click Network, highlight SpeedStream Adapter - Click on

Properties – Driver – Update driver (insert Al Shamil CD to update the drivers)

LED is flashing orange and green, desktop status indicates "Disconnected"

-Bad cable or not plugged into wall jack, ask the customer to unplug and try again

-Reset the modem and try again

-ADSL line problem

-ADSL service not activated

Computer displays a message: 'downloading firmware'.

If the LED is yellow, it is not an error; the firmware is downloading from host computer, wait until LED status is solid green

Modem is connected, but cannot PING the Gateway

-Double click the modem status icon, open Advanced Status (Ctrl-Alt-A) and check the Connections/PDU tab to make sure that VPI/VCI settings are correct (VPI=0& VCI=100)

-Click on Classical IP to check the gateway IP. Try to PING the gateway and watch the PDU transmit and receive in advanced status. If the transmit increases, but receive doesn't than call EIM

Getting connected but not able to browse or DHCP error message:

1.Click on Start - Run - "winipcfg" Select the SpeedStream adapter, click on "Release all" then click on "Renew". After getting the valid IP address try to ping the DNS and browse

2.Make sure in Network properties only required adapters are installed (ex: SpeedStream Adapter, Dialup Adapter, Network card), remove the adapters which are not required

3.If only the required Network adapters are installed, Click on Start - Settings – Control Panel – System - Device Manager.

Double click Network, highlight the Network Adapter - Properties – General – Click on “Disable in this hardware profile” (Disable all the adapters except SpeedStream adapter)

Restart the computer and try again.

4.Disable any anti hacking program installed or any software you feel can create this problem Click on Start – Run – “msconfig” – Startup, disable the program

(NB: Don’t uninstall any program, only disable it and try to access the internet after restarting the computer)
 

It has been reported that PCs with Windows98 or ME cannot be shut down properly if the 4060 is connected.

The response from EIM is as follows:

This is an issue that we are aware of. We have had discussions with Efficient Networks and they have informed us and the problem is caused by a DLL (Windows Shared Library) included with Microsoft Windows 98 / ME. 

The problem affects not just the Efficient Modem but most USB Network Adapters. Microsoft is aware of the problem and Efficient has indicated to us that the issue will be fixed in a future Windows update.

CTxm/AUH suggested that in cases of frequent disconnection

 check line attenuation and forward the cases to Data Services  or Cable Xmission accordingly.

Case I )  If the attenuation is in excess of 35dB, the cable pair has to changed.
              In this case the case must be forwarded to DS. If the attenuation is
Case II) less than 35dB, the case can be forwarded to Cable Xmission.

 To check the attenuation, double click the Speedstream icon in the taskbar. 

Press Ctrl Alt A, click on DMT

in DMT click on the Status tab.
You will find the attenuation in dB.

AL SHAMIL ON  WINDOWS 2000