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Our Guarantee
  

Delivery Information

Next-Day delivery can be made for orders received by 12:00 noon Indian Standard Time (IST) on any day.
Please remember that IST is AHEAD of London by 5.5 hours, New York by 9.5 hours, and San Francisco by 12.5 hours

Deliveries are usually available aross India on all 365 days

However, it is advisable to e-mail us and check for availability of the service in your city during national holidays (such as August 15th - Independence Day, January 26th - Republic Day).

Delivery and Service Fees

We have NO delivery of service fee. The price you see if the price you pay. All charges for handling, processing and physical delivery are included. This keeps things simple - we like it that way.

Delivery Guarantee

Every effort is made to deliver your gifts on the day specified. Your complete satisfaction is important to us. If you are dissatisfied with your gift or the service you received, please contact 123flora.com so that we can resolve this matter for you.

You can reach us Monday through Friday from 8:00 a.m. 6:00 p.m. at 91 11 4057556 or 24 hours at 91 9810303105 or click here to email us.

Substitution Policy

Occasionally, substitutions may be necessary to create your gift if certain flowers are unavailable in various parts of the country or if a selected gift container is sold out. To maintain the appearance and spirit of the gift, we follow these substitution guidelines:

     Care is taken to match the style and color scheme of the arrangement and gift container.

     The colors of a mixed arrangement will be matched as closely as possible to the desired bouquet, using flowers of equal or greater value.

     If specific flowers are requested, flower type takes priority over color.

Security

All user credit card information is securely communicated using secure sockets layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. Credit card transactions are handled by CCNow in the USA and through ICICI Bank in India - among the most reputed and secure financial institutions in each country

If you ever have a problem with our service or a question, comment or suggestion, please do e-mail us at phoolwala@hotmail.com or call our Customer Service lines at +919810303105 / +919820127300 (24 hours)

Thanks,

The staff at 123Flora.com