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IS IT GOOD PATIENT CARE?
Wednesday, 19 May 2004
the phone conversation with the nurse
I was just trying to have a problem solved. Isn't that what nurses do? Well, so I thought. I must have thought wrong. Why did she become a nurse. She was so indignant and rude. Goodness, she acted like she was doing me a favor. Am I not paying her salary? Am I not the customer? I guess not. And, how silly of me to think that I am the customer, I am the patient. But, wait!!!! All healthcare is now focused on 'customer relations'.. see, I am not crazy, I am just a patient in need of help. What is it with these nurses? Why did they become nurses in the first place? Did they think they would catch a rich doctor? Perhaps. Maybe they watched too much television? No, wait, they thought it was a glamorous job. Whatever the reason, it is obviously she does not want to be doing what she is doing. She really irritated me. Am I not the patient? Isn't she the nurse? I don't understand. All I wanted was for her to tell the doctor about a side effect of the medication I was taking. Did she not understand, I was having a problem. What is it with these people? If they did not want to help patients and be kind, why are they nurses? I don't get it. A simple request, take a message for the doctor and have him call me. This is important. I realize the doctor is busy, but, I need to speak with him. Something is wrong. I am having a reaction to the medication.. Okay, take two aspirin and call me in the morning... NO, the doctor tells me that, not you, the nurse.

Posted by ill/patientcareadvocates at 11:49 PM PDT
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