A challenging position requiring proven managerial, problem solving, and technical skills with a company offering long term development.

Specific responsibilities and accomplishments include:

Specific responsibilities and accomplishments include:

• Researched and compiled comprehensive LAN Documentation.
• Implemented new Backup strategies.
• Proposed, researched, procured and implemented new Help Desk software for internal use.
• Co-project manager of Imaging implementation from RFP through vendor selection process.

As Network Administrator my achievements besides day to day operations included:

• Upgraded SAA gateway to 128 ports with no impact on end users.
• Coordinated Hub redundancy for network backbone.
• Performed migration of information systems staff to new server.
• Implemented TCP/IP protocol.

As Micro-support Specialist my duties included:

• Responsible for procurement, staging, and installation of more than 100 PC's on enterprise network.
• User training including Windows for Workgroups, MS Mail, Schedule+, Word, and Excel.
• Provided initial documentation of LAN configuration, User Guides, and Microcomputer handbooks.
• Performed user maintenance on Novell 3.12 network, Windows NT Server, and MS Mail post office.
• Set hardware and software workstation standards to ensure compatibility and optimal performance.
• Responsible for solving hardware, software and connectivity problems campus-wide (220 PC's).
• Interface with vendors in procurement and repair processes.
• Maintained campus data wiring closets including punch downs and cross connects.

As Data Communications Supervisor (5 employees) responsibilities included:

• Expansion and Maintenance of enterprise Novell network including seven servers and three hundred fifty nodes.
• Data Communications for five regional distribution centers and six local retail stores.
• Maintained a budget of more than one million dollars.
• Planned and initiated major departmental moves involving 120 individuals.
• Coordinated and oversaw beta roll out of PC's for Customer Relations Department.

While supervising Computer Sales Product Department (nine employees) achievements included:

• In first seven months of fiscal year increased sales 54% over previous year, more than two million dollars.
• Development of automated quote fulfillment application, speeding and standardizing price quotes.

Roles filled during that tenure included:

• Oversaw and coordinated hardware and software support for PC installations in more than five hundred McDonald's Franchise Restaurants.
• Coordinated roll out schedule and support for a major software upgrade.
• Evaluated vendor service programs and ensured compliance with established agreements.
• Supervised up to thirty-three support personnel.
• Proposed, created and implemented Quantitative Performance measures to evaluate technician service levels.
• Consulted in the development of call tracking system. Created initial draft of User guide and trained employees.

Achievements include:

• Researched, proposed and gained approval for the expenditure of $15,000 for A/R software. Reduced direct labor costs were $10,000/year.
• Created and implemented improved billing and aggressive collection procedures resulting in a 28% increase in income from therapy services and a 27% reduction in outstanding receivables.
• Developed applications managing patient scheduling and charitable contribution history.

Available upon request.