I have been involved with customer support for nearly 15 years in both technical and non-technical fields.
My experience spans general business, including A/R, collections, and sales.
I have worked in various industries including medical, insurance, consulting, and mail order.
I still have a job and one that could be much fun (finally). The Help Desk has been outsourced and I now working on implementing the help desks for other companies looking to outsource. With our own desk under my belt (with some "continuous improvements" required), I now have a new one to do and it is much more complex. If I do well it'll be kudos for me! We'll see!
I have not done anything with the web development stuff yet, but this site definately needs updating! Let's see when I get around to it?
Professional Philosophy
Customer is King/Queen
The customer may not always be right, but you can point them in right direction! (Sometimes you have to dunk their heads and shout "WATER!")
Remember to have FUN!
Check these out
My Resume
Help Desk Institute
Disaster Recovery Journal
